Jim Falk Lexus Of Beverly Hills

Steve

After some initial failure to be clear that the dealer wanted a mark up on new NX 350Hs, Jenny and Cristina wanted to make sure I left with a good experience with Jim Falk and we were able to come to agreement on a car. They informed me they would be more upfront with buyers about the dealer's expectations.

Joe Kling

Lied about the car and the warranty. Explicitly warned me not to buy a lexus from a reputable Toyota dealership because it wouldn't be certified. Came and bought a similar car with a few more miles and not the exact features I wanted from Jim Falk for a little more money because I wanted to be covered by the certified pre-owned coverage. Went to get my car serviced the first time and found out that Jim Falk of Beverly Hills doesn't participate in the CPO program. If they lie about such an easily verifiable thing, what else are they going to lie about. If you're shopping lexus in Southern California try Longo. They treat you well and haven't ever lied to me.

Bluesocks 11

Very professional and straight forward Lexus dealer. Jensen took care of me, made the whole transaction smooth and made everything understandable. However, when signing contracts please be careful because the manager Michael Shin forgot to write out the important numbers on the option contract. It made me wonder if they were hiding certain figures ? In addition, he had this very condescending “I’m better than you” attitude. I did not like his form of “professionalism” at all. Also, take a friend or family member with you so that they can read the contract over too and point out any discrepancies. Overall, I totally recommend this dealer. Request Jensen as he will go above and beyond for you.

Irving Saucedo

Im posting this review because i had just purchased my lexus rx 350 f sport and it was delivered to my home and it was Night time so i couldn't really see the scratches and swirling on my car as you can see.had reach out to them and and the sales person that sold us the car told us to take it back for a full detailed. And so we did and 3 days later they called me it was ready for pick up. My car has more swirls and cob web scratches made by them and im no detailed Profesional but my car looks worst and I reach out to them again and they have not returned my call or email very upset with this service and customer service. This is not ok because we are talking about a 63k car value and thays alot of money for small stuff and they can address very disappointing from lexus of Beverly hills.the sales person was MARTIN he lied to us that my car was fully wash and professionally detailed which it was not. My car still had road rain from the day I took it back to them the first time and was never wash. I had always had good experience with lexus of Cerritos and I will next time purchased my next car with them.