Helix Water District

Hi Jean, SDCWA stands for San Diego County Water Authority. They are the public agency that imports water from the Colorado River and Northern California into the San Diego region. They also develop regional water resources like the Carlsbad Desalination Plant. Helix and the other 23 retail water suppliers serving the San Diego region buy most of our water from the Water Authority. The relationship between the Water Authority and the 24 retail water suppliers is very collaborative and together we decide how to invest the money we pay to them for the development of new water supplies. Since the 1990s, we have invested $3 billion in water conservation and a diversified portfolio of water resources.

Hi, I recommend calling Helix Water District at 619-466-0585 and asking for our water treatment plant.

Hi Gary, Our 2020 Water Quality Report provides our data for 2019. Hardness (in grains per gallon) averaged 9.7 and (as CaCO3) averaged 166. You can find our Water Quality Reports at hwd.com/water-quality-reports. If you need more recent information, please call our water quality staff at 619-667-6248 or 619-443-1031.

TJ is correct. Helix is responsible for everything up to the water meter. Any leaks after the water meter are private leaks and the responsibility of the customer. We have tips on checking for leaks at hwd.com/water-meter. Michelle Curtis Helix Water District

Hi Ms. Graves, Helix Water District is a local government agency. Mike Uhrhammer Public Affairs Helix Water District

I'm private citizen and do not know answer

Hi Benjamin. Call Helix at 619-466-0585. Tell the person who answers that you need customer service. Then tell the customer service representative that you need to close your account. That's all there is to it.

Hi Pat, Helix Water District does serve 8935 El Dorado Parkway in El Cajon. I would be happy to answer a question. You can also call our customer service department at 619-466-0585 or check out our website at hwd.com.

Good afternoon Ms. Shields, The water meter at your property is a Elster/Amco C700 3/4" meter. In regards to the Flume device, yes, that is a device that is eligible for the rebate. You would need to contact Flume to determine if the water meter at your home is compatible with their device and for specific installation requirements. With that said, external devices such as the Flume attach to the outside of the water meter and typically do not require a plumber. If the Flume device does not meet your needs, there are other devices that are also eligible for the rebate program - you can find more information at https://hwd.com/smart-leak-detector-rebate/.

Hello, thank you for asking. Unfortunately by California law, public water utilities like ourselves are unable to offer discounted rates or services to customers. Because of this, Helix Water District legally can not offer a low-income rate. We do have programs and services available to our customers to help them save money on their water bills, including rebates and free water conservation audits. To find out more, please email us at [email protected] or contact us at 619-466-0585

Hi Ed, To ensure water quality, we test our water over 200 times per day as it leaves our treatment plant and test the water at 40 different sampling locations across our distribution system each week. This information is released annually in our Annual Water Quality Report. Learn more at hwd.com/quality If you have additional questions or a have a specific concern, please feel free to call our water quality lab at 619-667-6248.

Hi David, Yes, Helix maintains a blog on our website at hwd.com/blog. Mike Public Affairs

Hi Linda, Your bill displays your water usage in hundred cubic feet units. One of water unit equals 748 gallons of water. Here is a link that shows you how to do this by reading your water meter: hwd.com/meter-connection/

The customer service department can help you.

Call them. It's faster then asking.