Sweetwater Authority

P J

All these reviews based on customer service. Sweet Water is only in a level 1 drought. The rest of the state is in a severe drought. I think sweetwater authority is doing an amazing job!

Leticia H.

I just spoke to Vanessa at Sweetwater Authority. I asked if you could take my payment over the phone, she said she was not capable of doing so. She offered to send me to an automated service. So I asked her to please send me a bill so I can mail or drop off payment. She said she would have to charge me for a copy every month because I’m on paperless. Really?! So I asked her to please remove me from paperless and mail me a bill every month from this day forward. She said to go online and request it. Wow! Unbelievably awful! This is what you call customer service??? So I just hung up. I wasn’t going to waste anymore time in trying to pay my bill. Then I go to post this review and first thing I see is last last review was also ONE star!!!

andrew vanover

Your high water bill is directly based on their salaries. If you look at those salaries+fringe benefits it explains why the water rates keep going up.

Jennifer Appling

Horrible. We have been customers for 15 years and we are having some financial issues right now. Our bill is due on Monday,Friday is payday and they will not give us a few extra days to pay our bill. POS company.