STCU: North Branch

Brent Bay

Very busy when I arrived, opened a new account and had probably the best customer service in a bank I've ever had, very friendly personable, and polite. Thank you.

piper barnes

kinda difficult to get a hold of anyone, the number must go into a central location and not the branch a person seeks, you have the option to leave your number and someone will call back Honest to goodness truth i have done that and im still waiting for a call back..the lady i did speak with did not know my answer to my question and said someone would call me that should know. ummm i wonder when that will happen should be more on it then put on a waiting list,,

David Howard

I have no problem with the people at the branch I normally deal with. All are very helpful and polite. My issue with STCU is their policies. I opened an auto loan a while back and set up auto pay for the added discount. No problem. We had to open a checking account also, no problem as this was not (and will never be) my primary bank. Then they wanted us to open an credit account. No problem until it was disclosed that we would need to CANCEL EVERY OTHER CREDIT CARD WE HAD. I told them never mind I wasn't going to do that. They called back an hour later and waived that requirement. A year or so later we decided to take out a home equity loan with STCU because they had the best interest rate at the time. I made it clear that I was NOT going to close any existing credit accounts. At the end of the process they insisted that we close all of our accounts even those with 0 balances. At this point in the process the time line we were dealing with put us over a barrel. This is not only BAD financial policy but border line negligent. I have since moved that loan to my primary bank (and reopened most of the credit accounts), once the auto loan is paid off we will be closing all of our accounts at STCU and will not look back.

Summerlyn Hodgden

Denise that I spoke with in the loan department was absolutely fabulous. She worked very hard and made me feel good about my purchase and my credit scores. She treated me no differently then if I had 400K in my bank, even though I'm a broke college student ;) Extremely satisfied with my bank, and I will continue to refer people every chance I get.