LifeLong Ashby Health Center

Marlas Wilson-Foster

I tried calling around 2:50pm Thursday to confirm/check-in for my Friday 3:30 appointment. I don’t get the notifications until 3:27 when I’m getting the confirmation for my appointment. Then I get another call @ 3:30 to confirm my appointment. It’s past 3:45 telehealth without any form of proper communication. You’re the cause of homeless people in America. You’re a lazy joke!!

Diana Chen

No complaints about the doctor, but the admin side of the house needs to get their act together! I've been waiting for a referral to a cardiologist and rheumatologist for over 12 business days already and calling for the last 5 business days straight leaving urgent messages daily but the referral department never calls back. They don't care about their patient's chronic condition and dire needs as I've repeatedly stated that I'm running low on medication. They lied about having submitted the referral to my insurance as I called my insurance and they confirmed that they never received any authorization request. Never have I dealt with such a poorly managed clinic. Steer away from this place if you have any urgent needs as they won't act with any sense of urgency to take care of your health.

lai cheng

Booking an appointment:2stars Parking : 5stars Wait time: 4 stars Staffs:4 stars Kim( my doctor) 5 stars x 100000000 I’m a new patient in lifelong medical center with Kim, I was so impressed by her professionalism and knowledgeable . I was very nervous and worried about my body the whole time due to the sugary I had 3 years ago. I was confused by the results but my previous doctor didn’t really explain to me what was happening. Kim has a magical power, she’s different!! she makes sure I understand what was going on, my doubts, and what are the on going treatments. I felt so much better after my first visit already. ( I wish I could give her a big big hug)

Stephanie Baron

Acupuncture, Primary Care, Maternity, HIV/AIDS, Mental Health...I have been going there for about 5 years and have come to know patients that are being treated by one or more of all of them. I simply can not find a less than stellar aspect of the team at the Ed Roberts Campus. Before Covid, there was even FREE walk-in acupuncture clinic with Hope, who has been there for 20 + years. Bonney Lynch is the acupuncturist who handles the more involved cases and works with a level of care, compassion and integrity exceeded by none. Her appointments are always about an hour long and are not part of the free services that Hope offers. When I say holistic care, I mean these (primarily female) MDs , NPs, Therapists and Specialists work in tandem to give you the type of supportive care that feels like a warm hug. Ashby Bart literally stops UNDERNEATH the building and (pre-Covid) has an elevator that drops you right inside the building. They have just recently started limited in-person appointments for patients who need to be physically touched or treated. For example, I got a cortisone shot in my shoulder. At this date, there is only one access door to Campus, where you must have mask on, temperature taken and answer the COVID-19 Exposure Questions we have all come to memorize. Your provider will be ready for you by the time you get to the 2nd floor; if not, you may have a very short wait with no more than 2 or 3 Socially Distanced and masked patients. All doors are propped open and you can't walk ten feet without access to hand sanitizer. All appointments that can be done by phone/secure app have and will continue along thia line for foreseeable future. You can email your providers and THEY WILL UNFAILINGLY REPLY. Above and beyond the best general expec tr ed level of care on all accounts.