Johnston Medical Inc.

Octavia McKinney

My husband was priced gouged in a big way at this place. They charged him 100.00 US dollars for 10 Chinese N95 masks. I am reporting this place to the state of California, and the BBB. Do not shop here!

Sarah Moore

Ridiculous business practice that doesn’t seem to employ common sense! I have a polar care cooling unit and the current pad had a failure (leak. I checked online but preferred to buy local. The Johnston sales associate couldn't offer prices on the first call for ANY of the potential suitable replacement parts (multi-use, shoulder or knee adapters) and after calling me back, still had no answer on cost. She also insisted it was a "federal regulation" that I needed a current medical RX to buy the replacement part. I shared there are several reputable online vendors that allow purchase of durable medical supplies -including the polar wraps without this requirement, why are they so different and why would I need to go bother my physician to essentially ice my swollen joint topically? I said I'd be happy to bring in my current unit with pad to show replacement need, as it's replacement with kind and she she wasn't willing to deviate from what the "book told her how to sell the cooling pad replacement". Folks, this is a durable medical supply item...I asked, does someone need an RX for crutches where more likelihood to cause self harm than an icing pad for inflamed joint therapy, would you sell it? She said yes but these units are federally regulated. I again reminded her I'm not buying an entire unit, just the pad attachment which is leaking. She wasn't willing to ask a senior member how to get past her rule. So, I took my business online and just sourced it from a direct supplier, NO RX required with overnight shipping, no questions or RX asked. Too bad, I was trying to shop local but they don't seem to want it. I won't be offering my business there again.

Tracy Hamer

This place is good for last minute unplanned medical requirements, but is very expensive. My husband had knee surgery recently and when we got home from the hospital and went to clean the wounds we found that the instructions required a type of dressing we didn't have. I checked a few different pharmacies and finally found that Johnston Medical had it, which was great. However, the dressing was so expensive - $87 for a box of 50, that I ended up buying 10 individually wrapped pieces instead. I assumed it was just a really expensive item, but then looked for it online since I'm going to need more and it isn't an emergency this time, and found the same item, same brand, same size at $26 for a box of 50 on Amazon. I am glad I was able to get the dressing on short notice but I wouldn't go here for anything other than an emergency if I could help it.

KIMBERLY WILKENS

Upon entering the very disorganized store, one of the very nice ladies offered to help. While she was trying her best, a very abrasive rude man that worked there decided to chime in. That’s when it would’ve been smart to leave. Unfortunately the item was wrong. It was a cash transaction. The next day the item was taken back for a full refund at which time we were told that they did not have enough funds for a refund. It took three calls and two trips to finally get the refund because they were having a slow day! They seemed insulted that we wanted a refund and their demeanor change towards us. Never again will we frequent this establishment!