West Richland Auto Repair

Derik Marti

Extremely overpriced. $165 for a diagnostic inspection which I didn’t ask for that only involved checking the battery and alternator. In my experience this gets waived if you fix the vehicle. Not here. $116 for labor to change the battery (most places it is free or around $10). $235 for the battery. $446 for the Alternator (typically less than $350). Labor to replace the alternator $182. Keep in mind when you take out the alternator you are usually only a few minutes of labor away from taking out the battery. Tried to justify the alternator price by saying it was “better quality” and had a 3 year warranty on the alternator. Last alternator I had of “lesser quality” lasted 13 years…. They tried to justify the battery price by saying it had a 3.5 year warranty. Walmart sells a 3 year warranty battery for $150. Taking into consideration Iabor I could get 2 batteries for less than they offer. I had it towed to another shop because it was actually almost $300 dollars cheaper to pay a tow truck to move it and have them fix it.

Conner Rivers

My car broke down 300 miles away from home in a town where no mechanic had any openings. They said they could check it out but had no guarantees they’d be able to fix it. Luckily they were able to order the part and install it and send me back on my way home! They were polite, quick, and went above and beyond! They even sent me photos of exactly what was wrong in a full diagnostic rundown which I’ve never seen any other mechanic do!

Shawnee Cataldo

Will always take my car to West Richland Auto Repair. I took my car in for an oil change the day before my appt to drop it off and they had it done within a few hours when my appt wasn't even until the following day. The next week I brought my car in to get the differential fluid changed and transfer case serviced and they made sure to have my car done by 11 so I could pick it up on my lunch!

Linda W

My 2007 Tahoe needed so many repairs!! I took it in for an oil change and a leak of something on the garage floor but asked them to let me know what other work it needed.... Not to my surprise, it needed just about everything. Their diagnostic services are fantastic. They even took pictures of all the broken items to include in the report. Tyler informed me in what order I could have repairs made to stretch out the cost over a few months. I opted to go for all of it at once because I love the truck. I had an excellent experience with this company. They are all very professional, clearly know what they are doing. My Tahoe now drives like it did when new, and it has ~180,000 miles on it. I was very impressed with the entire process.