Keystone Automotive - Greensboro

Jason Oliver

Called on Monday about a bumper cover and grill. The lady told me they could have it Tuesday morning. That's great because I have a friend's truck that day. Tuesday morning comes and she calls me saying the parts didn't come in so it will be Wednesday. I don't have a truck Wednesday so I take the back seats out of my car to fit the parts in. Wednesday morning I call and a different woman tells me the parts came in. I said "Great I will go pick them up at lunch time". I show up at 11:45 and there is a sign on the door that says they are closed from 11:30 to 12:30. I talked to 2 people no one said they were closed at lunch and nothing on the website. I wait around until 12:30. The guy sitting at the desk says "the bumper cover didn't come in and it looks like she ordered 2 of them". I said I only need 1. I don't know why she did that. He said "it's okay, I'm only gonna charge you for one" Well that's great cause that's all buying! Still don't have the part.

Johnathon Remboske

Bought a wheel and hood on 3/30/21 and was told there was $100 core charge with the wheel. After the core charge it was less than I could find online so I was fine with it. I bring my old wheel in on 4/6/21 and instead of handing me back my money, like any other core transaction I have ever been a part of, I am then and only then told that since I originally paid in cash I would have to have a check mailed to me. I was also told that since they had my name wrong in their system that I might have trouble getting it. So I give him my info and wait. Here we are 2 weeks later and I still have no check. I called accounting and was told that not only was my check never sent out, but they still had the wrong information on file and that I should "wait about a week" and call back if it's still not here. I guess we will see what happens. I needed a few more parts, but if customer service goes out the window the second you have my money then I'll go elsewhere. Just hope I saved someone else this headache.

Steve G

Called in got this guy name Jim Yancy helped me get right parts needed when no one else would and could find them and he searched until he found them on phone for 20 min. Came in to pick them up and got quick greeting when walked in and Danielle greeted me and got me the parts I was looking for.

Larry Clemons

Well of course my review will be great because I work for Keystone as a delivery driver location 130 3845 Appomattox route I really enjoy working for Keystone I just came up on my first year anniversary this jobs me is wonderful I get to meet so many different people and interact with my customers and the satisfaction I get when I go home every day knowing that I serve my customers well making sure that they get there Parts on time and working with them making sure they receive Quality Parts