Ace Wheelworks

Matthew Ramirez

I had a flat tire issue - simple task. I brought it in 3 times within the span of 2 months because they can't do their job right. Somehow, each time I sent it in, my bicycle came back with an additional issue in its chain, valve, headset, or the tire would just deflate again. Waste of my time and money - It was more worthwhile going to Landry's Bicycles on Commonwealth despite the commute.

Alex K

Mechanics seem competent, everyone else is a mess. I won't be going back, which is a pity because it's a very convenient location, and I'd like to support locals. I took my bike in to have the rear wheel replaced after some spokes had broken and been replaced three times. The first guy takes fifteen minutes to understand that I literally just want a new rear wheel. Once he understands, he tells me it will cost $75, they'll have to order it, and they'll get back to me about when I can pick it up. Fast forward about ten days, and I've heard nothing from them. So I call and ask about the status. I'm told that they have the order and it will cost $150. At first I thought it was $150 for both wheels, and thought, whatever, that's fine, I'll have to replace the front wheel sometime anyways, might as well do it now. Then I call back to confirm and it turns out it's just the rear wheel for $150. I tell them I was told $75, I really don't need anything fancy, this isn't a high-end bike, original cost was $600 for the whole thing, etc. They say $75 is not possible, but they can order another one for $100. I say OK, fair enough, estimate was off by 33%, let's do the $100 wheel. I get a text about a week later saying I owe $160 and can pick it up. I figure maybe that's $100 plus some labor plus some tax? Nope, turns out they just charged me $150 for the wheel, then some tax. So, estimate was off by literally $100. I guess at least no labor charge is nice. Get yourselves together people. It's not that hard to execute a job at the price you quote. If you don't know enough right away to accurately quote, just say "I don't know, let me do some research, call you back, and give you some options and prices."

Tyler Seplak

Took my bike in with an issue with the crank arm 30 minutes from closing fully expecting to leave it overnight. Someone immediately came over and fixed it on the spot, free of charge, and gave me a little crash course as well. Great experience and super friendly every time I’ve visited.

Jack Smith

Brought my bike in recently for a noise issue not related to the chain (this was easily confirmed prior). The chain had less than 200 miles on it and had been kept well-cleaned and lubricated. Wheelworks employee tells me the issue is the chain, puts a chain checker tool on it and declares it's worn out. I take the bike home, put my own chain checker on it, the exact same model used at ace wheelworks, and confirmed it was not even close to being worn out. So either ace is using a chain checker that has been deliberately modified to sell more chains, or they are using one that is so worn itself or defective that it indicates a fairly new chain needs to be replaced. Either way this does not look good for them