UPS Customer Center

George Moylan III

Nothing but trouble from UPS for the last couple years. They require a signature on everything even when the shipper says no. All started a few years ago with a BAD delivery driver who could not for the life on him get the deliveries right, it became a running joke with our neighbors, getting together after deliveries at night to exchange for the correct packages. After complaining multiple times just trying to get it right we have now ended up on some kind of "list" where they WILL NOT leave anything without a signature. It's ridiculous! We have jobs, We can't be there. I have multiple times checked with the shipper about signature required and everyone tells me no! The local UPS distribution center is the one making my life difficult other than spite for their prior poor performance.

John Alessi

The reason im giving this company 4 stars is because of the driver i just spoke to. well spoke respectful etc. the lady at the desk sheer disrespect. I hope as you read this review this allows you to understand that this might not be the company to go to if your looking to a nice lady at the desk and if the manager is reading this the log for today is 1:27 pm April, 22 , 2021 you need to do staff meetings under this standard i have a 3,200 dollar product onboard your carrier and i have to say i am complaining here as my time was switched 3 times 8-10am to 1pm to 7pm and luckily the driver just noted me that he will be here the front desk did inform me of this but the sheer rudeness was just not called for. I just want to note that i am a Local Guide. and this comment means something and i hope this allows your company to have more meetings upon making sure respectfulness is top priority and that updating peoples emails should be an option so people don't have to call in to check in. but please she was not absurdly rude but rude enough i just called 30 minutes later asking for an update to see if i should expect any delays in a nice manner as i always do and it was not a nice response that i got or i guess you can say tone as i said i hope this will come up in your meetings in the manner of just saying making the customer feel like he/she is being heard and that just respect is top prio i cant imagine if i was rude what response i would've gotten

Amber Hults (Amber)

Called the UPS store for some guidance regarding a package, because they're the ones who had my package and we're supposed to deliver it.. so I thought I had done the logical thing Called and some rude, nasty haggard woman answered named Megan.. such an attitude and dismissive as well . I DO NOT WORK FOR UPS, SO HOW WOULD I KNOW ALL YOUR PROTOCOLS. Smh. Never again. And I've seen others complain about her, maybe someone should do their job and reprimand the poor customer service.. or is that only type of low down people in Kingston?

Colleen Robin

I love dropping off packages off at this UPS!!! Fast, convenient and friendly. The person behind the counter is pleasant and friendly. On top of that, parking is easy. Most of all, getting in and out of the road with the traffic is usually easy. Plus, UPS' hours work well for me ♡