Sears Appliance Repair

Gina P

Sears responded very quickly to my service request. Upon arrival Jason was very professional and did an excellent job.

brittney green

The tech who came to our home was excellent! He kept us updated of his arrival. He called 20 minutes before he arrived and reviewed the payment again. He got right to work, and figured out the issue immediately. He walked us through what happened and gave us tips to prevent the issue from happening again! He was super knowledgeable and very nice! I took off one star because the call center I spoke to when I made the appointment seemed super sketchy. I was scared to pay over the phone, the rep I spoke to didn't seem to be local, they were not very helpful, I honestly felt like i had gotten scammed, and no tech was going to show up.

Shane Ward

Robert came twice and both times were a huge disappointment. I have an issue with my oven to which when the oven fan turns on, the entire back plate vibrates making an extremely loud noise. The noise is so loud that this buzzing sound can be heard a block away. He left the first visit giving a solution to just push back the top vent plate until the noise subsides. What he didn't mention, was that this buzzing comes back frequently, thus, he never corrected the issue. The second time he came back, he tried to to charge me again knowing that Sears has a policy that if the issue isn't corrected, then all subsequent visits within 90 days come at no additional charge. He also informed me that I would have to buy a double sided tape so that he did not have access to purchase. He later made a follow-up appointment, but on the day he was planned to return to install the tape, he never showed up. I called, left a message and texted him with no response. I am extremely disappointed and would like an explanation to why a well-respected entity in Sears would sub-out work to an individual who is not willing to fix any issues, but is also attempting to over-charge customers. I hope to hear from Sears soon about Robert, his 3rd-party firm, and how my oven, which has been an issue since the day I bought it- will finally get a resolution.

Joan Brown

The technician came around 8:30am which was very good. He explained to me the process. He was very polite and seemed knowledgeable in what he was doing. He let me know the estimate before he did the work which the price was very reasonable. I am glad that I decided to have someone look at both my dryer and washer because my very first thought was to go out and replace them both. They are both working fine now. Thanks again to the technician(forgot his name), who came out to fix my equipment. Save me a whole lot. If I do come to a point where I have to replace them, Sears would be my first choice. Thanks Joan