Back Bay Computer

Paulo H. Bignelli Nunes

Good experience at first, I brought my MSI GS-75 due to the GPU fans running really loudly, so I left it there for week. The fans were replaced, I opened up the computer and the sound was gone - everything was in order apparently. However, as I got home and used the laptop normally, it was heating up very quickly, and the no wind was coming off from the GPU fans. The fans had been replaced, though they didn't work at all. I went back and left it for another week so another replacement could be installed. Same issue. I paid 144 dollars and spent over a month for a delayed service and more problems as my original fan was lost in the repair shop - I couldn't get a refund nor any further support.

Brian B (Jafar)

Efficient and friendly, diagnosed the problem for my computer and fixed it within 2 hours. Even gave me the lower price for the repair. Overall amazing experience.

Audrey Loyack

Best experience. Spilled hot coffee all over my computer and it immediately shut down. Two Apple stores told me there was nothing I could do unless I purchased a new computer or sent it for repair (over 1k repair and still a chance I could lose everything). Brought my computer to Sam and picked it up one day later with all of its memory still there!! Recommending Back Bay Computer to everyone!

Sulaka Warsame

My experience there was great at first. It seemed like a decent price and I trusted that he was familiar with different types of laptops and computers. I brought my MSI GS65 stealth thin to have the right fan replaced because of excessive noise while in use. Took about a week to receive my laptop back (part took about that long to get in) and he opened my laptop to the lock screen to show me the sound was gone. When I had went home to use my laptop it made no sound until I actually started running programs and playing games. There is still a sound, but it isn't nearly as loud as before. Still concerned and may have it checked again soon somewhere else. Another thing is that I received a completely different charger than I had brought in with my laptop when I went to pick it up. I didn't notice until I plugged it in and it took a very long time to charge my laptop. This isn't the original charger that came with my laptop.