NYS Office of Temporary and Disability Assistance

Melissa Bickham

P-EBT was given out 3 times so far. The first time i called them and spoke to someone, they let me know that they put the PEBT on my daughters father‘s card who does not see my daughter and does not live with my child. I asked the person on the phone if there was anyway they can reverse it they said no I also asked if there was anyway that I can get the PEBT that they accidentally gave my child’s father they said no. So I gave them all the information they needed to not do it again the following year and they gave it to him yet again. The first time was $450 the second time was $1020. I got in contact with a District Attorney where i live who spoke to the supervisor of this department and they said they were not going to make sure that the pebt goes to my daughter the next time they send them out. They lied and sent it to my child’s father again. There suggestion to me every time was to contact my child’s father and get the card from him. SMH it’s so unfair. They made a mistake and there is nothing they can do about it.

Melissa Roldon

They never answer their calls. Been calling for a few days and no answer.

M Nieves

Poor service for Rent Relief, no one knows what going on. They ask you to re upload the same documents. You check the portal and the documents are already uploaded. They tell you to call back, when you do. It’s more of the same thing. We don’t know, we don’t have the information, call back next week! Get better customer service representatives.