Diamond Chevrolet of San Bernardino

Heidi Gomez

I took my vehicle for service and the service department stated they call my warranty, when I call the warranty, the warranty stated the dealer never called to open a claim. We open a claim on a 3 way call then the dealer (you) claimed they were waiting for a inspector, however, an inspector was never requested. The vehicle stayed at the dealer for repairs for over a month. When we got the vehicle back we were told it was going to break again. In addition, the receipt/invoice did not state the cause of failure. Everytime i would talk to Gabriel, the service rep, he gave me a different excuse either because of the warranty or something else. I had to pay $6600 out of pocket since you, the dealer, never submitted anything to the warranty. Now I have to submitted the claim myself. I feel like i was treated this way in part because when I took the vehicle I was dress down and only spoke Spanish to rep that helped me. Furthermore, I have to keep on calling to get an estimates date. I lost money because I use this truck to travel to and from work. I understand that parts are not available but claiming that the warranty was not doing their part when i just can call and verified is unacceptable. My experience at this dealership was a nightmare.

Dolores Arroyo

Considering that my purchase was done solely over the phone. I’m very satisfied all of my expectations were met. Jose did a great job in making sure we understood or options and answered all of our questions.

HydraLoki

I'm very satisfied with the experience! Friendly environment and hard working employees that do their very best to meet or exceed the customer needs. I would definitely come back again when I get a new vehicle or recommend someone in the market for a new vehicle. Once again, I'm very satisfied with the experience and my expectations were exceed.

Jacob Teeter

After buying my car from here, I walked away feeling amazing. Curtis, and the Used Sales Manager (I either didnt catch his name or I forgot) were very honest and trustworthy! They did such a great job and for my first car purchase, I would highly recomend! Only recomendation I would have for the staff is just to have a little more specific knowledge about the car they are selling, some question I had they had to look up the answer (they were highly specific questions although) and for 99% of the questions, they were quick on the answer