United States Postal Service

Joseph Geonetta

Absolutely terrible customer service. People who work there have no sense of urgency and will happily waste your time. We went to put approx 25 priority mailers and they told us no, it’s too many, go use the self service machine. The machine caps out at 20 pieces of mail, but this was new information to the people working there. They tell us to go back in line. We had to go back in line and they tell us no more than 4 pieces at a time. I asked them if that is their policy and where it was posted that’s their policy. The guy working at the counter while a dozen people begin backing up won’t give me a straight answer. Absolutely awful experience. DO YOUR JOB!

Axel Jonsson

This 5-Star Review is all because of Patric. He's the best USPS employee I ever met. For over 6 months he has been coming to my business picking up 20-50 packages without complaining once, opposite! He even offer to show up later if we're not done with the packages. Cred to Patric! I hope he gets the recognition that he deservers, I have had multiple other USPS staff and some of them has been very rude, but he makes up for them all. - The Pavalon

Tony An

could be never ending story.... package what I'm waiting for has not a matched address and zip code. Address is city of Inglewood, zip code is Torrance. Tracking app shows my package has been moved around Torrance - LA dist. center - Inglewood - LA dist.center - Torrance,,, due to Zip code and address are not matched up... Several calls to Customer service even though stopped by Inglewood USPS was not successful... Only I got "wait till you get it." This morning, the USPS tracking app shows my package arrived at Torrance 90504, I was heading to USPS and looked for someone who may helps me. If I miss the chance to intercept it, it will be back to LA dist.center and goes another round again. One of employee, Maximo Villanueva, read anxiety in my eyes and asked me help while he was cleaning the front area to prepare the business,,, He tries to figured out the status but no luck. When he said sorry to me, he read one more time on my phone to look up the scan history, he realized the scan time which shows it was scanned 40 min ago at his office. He backed to the sorting room and found out the package. Wonderful morning he gave me and he stopped the looping movement of package delivery. Everyone has explained to me by based on a system status. That info already I have thru the tracking app. No System is perfect because it was created by human being. He has an ability how to read a customer's mind and resolve the problem. The best asset in your office. Thanks.

H Peter Ji

Nothing special about this place. My experience has been not bad, unlike others have had, though. I think it depends on what time of the day, or what day of the week you go, and sometimes you just get lucky not waiting in line too long. Understandably there was only one worker attending at the windows on the next day of Christmas.