PostalAnnex+

Cassidy L

Postal Annex (Burbank location) is convenient and fast. Owners are super kind and helpful.

Quynh Le

I’ve been using their services here for years. I mostly worked with Ruth and she was always so sweet and helpful. It wasn’t until my final days living close to Postal Annex that I finally got a chance to work a lot more with Andre. I needed to ship a bunch of my boxes to the other side of the coast and thought it would be a good idea to try Postal Annex out because I knew they have the ability to see the charges for different shipping companies. I came in with 18 boxes of various sizes some picture frames and computer/monitors that needed to be packaged properly (I’ve never had to ship anything across the coast like this before so I’m not sure this was the best idea, but I digress). I paid for Postal Annex to package the more delicate items and I am so glad I did. Andre was so meticulous in the way he measured the items and ensured there was enough space for the proper amount of peanuts inside so nothing would get damaged. I thought maybe he was being too cautious with how he packed it, but boy was I wrong. Also, Ruth was great about adding additional tape to all of my boxes to help reduce the potential of it falling apart. The difference between the things he packed and the way I packed was literally night and day. The boxes he packed got across the coast in perfect condition and the boxes I packed were torn up (even with the extra tape) and some items were broken. That’s not the end of it though. I ended shipping my stuff through a mixture of USPS and FedEx. My assumption was that USPS would somehow lose some of my packages and FedEx would be a breeze. Boy, was I wrong on this as well. USPS actually delivered all of my packages properly. FedEx, on the other hand was late on delivering 4 of my boxes and was missing one box. I had to file a claim online for the 1 missing box and ended up getting a partial refund. As for the 4 late boxes, FedEx used to have a refund policy where they would refund you if your package was delivered late. After fumbling around on FedEx’s horrendous site trying to file the claims for the 4 late boxes, I finally just called to file the claims. I talked to multiple agents and each told me a different story about whether or not I would be refunded. I was so confused, so I called Postal Annex to let them know what the situation was. Apparently, FedEx no longer honored that policy and Postal Annex was not aware of this when Andre told me that the policy existed. So Andre and I went back and forth about how to handle my situation and to my surprise, Andre and Ruth decided to refund me directly for the rest of the amount on the missing box along with a refund for the boxes that were delivered late. They didn’t hesitate to offer the refund whatsoever and was so great about staying in contact with me to ensure that I was taken care of. Although I no longer live in the area, I would highly recommend that you use their service because it’s just the two of them running the store and they’re always giving such quality service. Also, there are never really any lines there either. Moral of the story, use Postal Annex for your shipping and mailbox needs because you’ll get quality and care. DO NOT USE FEDEX because they have horrible customer service and don’t seem to care about their customers at all. If I could give Postal Annex 10 stars, I would. Thank you Ruth and Andre!

alex leap

Please save yourself the stress and do not go to this place. The owner, Andre and his wife, whom I didn't catch her name, are the rudest people I have ever encountered. I went in for a notary service for an I-9 form in which Andre immediately shut me down and proceeded to yell at me because I simply asked the reason as to why he won't notarize my form. (In all honesty I think it was because he didn't know how. He didn't even know how to open a PDF form to print. I had to walk him through it). When I told him I didn't appreciate the way he was talking to me, him and his wife got in my face and were attempting to get other customers involved. When I left the store, Andre followed me out to my car and proceeded to berate me and my partner.

Jessica Gottlieb

I brought in my package. It was already boxed and labeled. I was just short some packing peanuts - which they provided and sealed the package. Then when I tried to pay I was waved away. So now I’ll be driving out of my way to buy all my packing supplies here. What a lovely way to treat customers!