Bay Alarm Company

Phil Chun

I would agree with the comments here that there is something wrong with their service. Signed up for an upgrade because we switched our LAN line. Almost one month later and still have not heard back from them on install date despite multiple efforts to reach out. All I get is an installer will call you soon. Soon must mean in the next year? Go elsewhere if you can.

Sandi Leong

DO NOT USE! Poor customer service!! I had several calls with supervisors etc for the past 24 hours with no call back or resolution of the issue. This medical alarm company's function is to receive medical alerts, notify EMS and family after calling the home to make sure it was not a false alarm. Somehow yesterday, fire dept and ambulance was dispatched to my father's home. No one called his cell, home phone or either family member on the account. I now find out that there were NO contact phone numbers or the lock box code on file with the Alarm company. We have had this account for a year with calls to us being made in the past. So somehow all our records were wiped clean with no way to contact us. So the fire dept went out, could not get in the lock box and did not break in the house. My father could have been unconscious or dead and we would not have know, and the EMS would not have ever tried to help him if it was needed. My father has also fallen down several times and the "Fall Detection" that we pay extra for did not work, they did not contact the home or any of the contact numbers. Does not work! I would not recommend this company for your elderly parent!!

Ian Irvine

Disappointing customer service. After 20 years, I decided (for private reasons) to terminate my Bay Alarm contract. I did so by writing a letter and sending it, with my check for the current bill, to Bay Alarm. They continued to bill me, claiming that the address I sent the notice to was only for billing purposes. I pointed out that the billing service is their agent; it is their responsibility to instruct them to forward relevant information. This is basic agency law, but they were completely intransigent – to a customer of 20 years!

Terrie Vaughan

I had a unit stop working, not my fault, I had to pay a huge amount to get the replacement machine sent to me and now they are expecting me to pay to have the defective unit returned to them. Really! And the shipping charges/options they offer to send the unit to you are absolutely ridiculous. Also make sure you read every word of the agreement with this company and remember it for a whole year remember it. Cause they expect you to know their policy which you signed, a year a later. They will bill your credit card for the annual service without even sending you a bill or a reminder, nothing, nothing. Cause you signed the agreement a year ago and that is what it says, that they will bill your credit card and, they don't have to bother to tell you again, because the agreement you signed a year ago says they can. I feel sorry for the elderly. Such crap.