Trinity Park Apartments

Stephanie Johnson

Poor Management,Poor Maintenance,Lack of Communication,More Security. Cars with Expired tags,No tags,flat tires need to be removed.Parking lots need to repaved and lines replaced.Buildings are in much needed renovations,2nd pool area is non existent.Horrible shape.

Ken Doll

Please be careful renting. I have been renting with Trinity Park Apts for the last 6 years. Recently Sansone Group became our property manager “no biggie right” WRONG... My renewal date for my lease passed and i never got a notice, so i just continued to pay my rent. 8 months later i get a notice saying if i don’t renew i am going to be evicted. So i call the leasing office and it was after hours. I left a message letting them know i was coming in on the following Monday to discuss my unit and resign my lease. On Monday i get a call from RHONDA at the Trinity Park Apts leasing office on 11043 Mollerus Dr St. Louis Mo, 63138. She was the rudest representative of a company i have ever spoke with. When i tried to air my grievances about the timeliness of the notice I received and the issue of mold and pests i was having inside my unit, i was told “You know I do not have time to listen to this, you can just come turn in your key or i can send your file to the attorney.” I was completely mortified at her comment and frankly i was upset. I did go to the leasing office and speak with the office manager but still felt unheard. Long story short i will not be a customer any longer nor would i ever recommend the property management team to any property owner, your definitely going to lose tenants if you hire them. And i would not recommend renting from them either while they are hiring representatives like RHONDA.

Ingrid Billups

The only reason I give them one star is because you have to push at least one to open the app. I highly warn anyone attempting to rent from these people to be aware of their schemes and tactics and read the fine print before signing anything they give you. Do your research FIRST!!! They make you believe they will help you but in reality they are very unprofessional and dishonest. I talked with a total of three different leasing agents since April of this year. Two of them are not with the company anymore. . What does that say about these unprofessional people? The assistant manager they have now speaks nice until you ask questions she can’t handle or answer then she turns straight disrespectful and speaks down at you. I’m telling you these people are snakes. On top of the unprofessionalism they show and they can’t hold their word, they blame you and try to with hold your deposit!!!! I’m warning you, do NOT do business with these shady people. If you do and they play you as they are TRYING to do me just know that you were warned.

Kolby Hardesty

My lease expired on July 31st, I turned in a lease renewal in June. They never renewed it but accepted my rent for August, this turned me legally into a month to month tenant. I am attempting to move out on December 23, I turned in my notice to vacate on November 23 and I'm pretty they've lost it because they keep telling me they don't do month to month. It's not my problem they took forever to renew my lease (and they still haven't done it). They said that my rent for December would be prorated but they won't tell me how much I'm supposed to pay and rent is due tomorrow. They gave me a phone number that no one ever answers and the voice mail is full. They never call you back, my air conditioner hasn't worked since I moved in, the floors are basically made of cardboard, my upstairs and next door neighbors most obviously sell drugs, there's a sex offender that lives in one of the units even though they supposedly do back ground checks, there is black mold in my apartment, and the dishwasher isn't even bolted in. They told me I was allowed to have my dog when I filled out the lease so I paid a pet deposit for him, they then said he was too big but they weren't able to refund my deposit or put it towards my rent. I have never missed a payment and yet they've tried to evict me 3 times for non payment. They said it's because I paid my rent early and the computer system didn't recognize it. If you as management knew this was an issue then maybe you should go through and double check the notices before you send them out so I don't have to keep missing work and you don't have to keep going over my files. This place has been an absolute nightmare. There only two employees in the whole place who have any idea what's going on. Very unprofessional. Completely disgusting.