Northwest Community Credit Union

Jaden Mullins

Froze my account while out of the country, after notifying that I would be OUT OF COUNTRY. Customer service number does NOT work while out of country either... PART 2: in Colombia and unable to access MY money. Customer service is 0 help. Will be leaving NWCU the second I get back to the states.

Neil Harvey

I received excellent service when setting up an account with Northwest Community Credit Union. JC Lee made the process as straightforward as possible and went above and beyond in making sure all of my requirements were met. I cannot recommend JC or NWCU highly enough. I have especially appreciated the online check deposit feature in the NWCU app, as well as the personal attention provided whenever I have had any questions.

Jennifer Brooks

After 15+ years of banking with NWCU, they closed my account today, 10 minutes after I deposited a third of a deficit I was working to pay off, and shut down my online access right as I was preparing to deposit the remainder of what I owed. I was literally logged into my account 10 minutes prior, making sure my earnings had deposited when they cancelled my account. When I called them to fix the access, because I was trying to pay them, they refused to reverse it and permanently closed my account. But hey, they said I could reapply! They are now withholding access to my financial statements because they want more money for that when I had the access to do it myself earlier in the day. I'm trying to do my taxes and I need my bank statements, which they refuse to give me without these fees. They also turned me down for a small business loan because I didn't have enough earnings in 2020... Like, WHO HAD EARNINGS DURING THE PANDEMIC?! So many people were out of work and so many businesses closed in 2020. I was just trying to get my business back on its feet in 2021 when this occurred. This from a bank who's employees didn't even know how many instant transfers were allowed in a 24 hour period until I called the corporate office and asked to speak to a manager about why my transfers weren't going though when I was trying to pay my rent. The word "Community" should be removed from their branding. I stayed with a local bank because I've always been told that small credit unions were better. They're just the same soulless corporations as bigger companies. Thank you for making more work for me, NWCU. No, I won't be reapplying and I'm reporting your "customer service" to the BBB.

Brandon Tanton

This bank is garbage. My account balance is usually wrong and mixed up over the weekend so i don't know what i have to spend. They won't let me buy crypto because in their opinion crypto isn't safe (like it isn't my money). I get denied shopping online all the time and have to call and ask permission to use my card. It's like a bank account where they tell you what you can and can't do with your money. I'm currently trying to find another bank. Don't put your money here.