Chase Bank

Christopher Charles

Terrible service. Went in to open a saving a account and they wouldn’t help me because they had appointment starting in 40 minutes. They guy was in the back corner office and refused to help after the teller came and asked him to help us. After such bad service at chase locations in general, this being the last chance I’m closing all my accounts including my credit cards and going to a bank that bothers to help me when I try to open a savings account and effectively lend them money for free.

ducktape

I had an appointment with Patience Moore and her customer service was awful. She told me that she would call for the appointment, but she never did so I decided to go to Chase to see what is going on with my account. When I showed up, she said that she didn't call because there was nothing wrong with the account. I've been checking my account hourly, and my account has yet to be cleared. I tried to explain that to her, but she said instead of complaining to her, I should try talking to someone else. She was not only incredibly rude, but she also did not call for the appointment that I scheduled and instead of doing her job she told me to go talk to someone else. She acted like there was nothing that she could do about it, but when I went to a different Chase bank they were able to resolve the issue immediately.

michael stults

At first I was very appreciative of the branch letting me get some paperwork notarized. While we were in there we talked to Bobby about possibly moving some investment money over and getting a credit card. I told Bobby that I'd think it over. He asked if he needed to follow up and I told him not to, because I'd follow up with him when I was ready. 2 weeks later he called me wanting to follow up. Then 2 weeks after that. Then 2 days ago. I nicely told him that when we originally spoke that I told him I'd reach out to him, but he's now reached out to me multiple times and I'd appreciate it of he stopped calling. He got defensive and told me I should have answered my emails and clicked the button that said I wasn't interested...I never got them, or they were in my spam. Then he hung up. Not professional and would have lost my business had I not already got a credit card and account with them. Hope someone there reads this and corrects that issue. If not, you've been warned. You can tell them not to call, but they'll call anyway.

Sefardi 18

The worst bank I have ever worked with. Chase will Do nothing to assist their clients in any matter outside of taking their money. All of their customer support are rude foreign call centers with poor english skills. If you ever have an issue with a wire or otherwise Chase will absolutely do nothing for you even though they have FDIC insurance for exactly that reason. Avoid Chase at all costs if you do substantial transactions frequently.