Holiday Inn & Suites Bloomington-Airport, an IHG Hotel

Beverley Karmin

There was a lovely woman who works the morning on the weekdays. As I was trying to check out one Saturday, I wanted to tell the woman at the desk about how kind and helpful the other attendant was. Eventually I realized we were saying a different name. I told her I thought her name was “Shilpi” not Shelby as the woman was saying. What she said absolutely disgusted me. “Oh it it but Shelby is easier to say.” The rude attendants name was ASHLEY according to the young man attendant and I would hope holiday inn would have a more respectful staff and regulations for their employees’ behavior.

Wayne Adcock

A/C unit was really noisy. Most of the TV channels didn't come in properly. View was a roof covered in trash. Shower was barely warm. WiFi was nearly useless most of the time on all my devices. The room in general felt very dated and worn out. No one told me nor was it posted that breakfast wasn't included until I went down in the morning. I can't really understand paying for the same generic cafeteria food that every other hotel includes. On a positive note the staff was very friendly.

David Neill

Room was not clean. There was hair stuck to the shower wall and the toilet seat had yellow stains. There were also maintenance issues. The bathroom ceiling had water damage and stains. The floor was uneven, so the bedroom door would not close and the closet door would not fully open.

Verified Hotel Guest

Positive: Friendly staff. Elevators worked well. Walking distance of 2 great restaurants. Negative: Pool was cold. Breakfast was mediocre. Utility closet in the room was unlocked and wouldn't stay shut. We had a 3 and 5 yr old with us so not safe. The suites are on 2nd floor without any view but the roof, not a great accommodation for an upgraded room.