Dunkin'

sara Cervantes

If I could give them 0 stars I would. I have been a regular Dunkin customer for years but I try to avoid this location. This location has some of the worst customer service I have ever experienced. Today in a small conflict that resulted due to my coffee, that tasted so bad it was undrinkable; I simply asked for the managers name to resolve the issue at a later time and the employees working didn't know their own managers name or refused to give me the name. This Dunkin is losing customers due to their rude employees. As a huge Dunkin lover is hurts to see a location tarnish the brand name due to some horrible service.

Donald Muhammad

Good Customer Service but unfortunately, a dirty environment. As soon as you walk in the door, it’s obvious their either short staffed or not paying attention to the dining area. At least replace the drop ceiling that’s obviously been leaking water from either a busted pipe or leaky roof.

Samuel Pena

Horrible experience this morning. I pulled up to the speaker, I asked for 3 coffees very calmly and slow. (I am not in a hurry). All 3 where all different. I was speaking to a girl at first then I was passed to another person. I know who all these workers are by the way. And the next person I was put on with asked me to repeat my order starting from the second coffee. I started from the first then the second then the third. Calmly. Then this person started mimicking me over the mic like a 5 year old. And then after mimicking all I had said.. he told me “I told you to start from the second coffee and there you go starting from the second” and then I was passed to the other girl who originally took my order. She wanted me to continue and I just told her with disbelief.. I can’t believe you guys just treated me like that, I’ve been coming hear for years.. and I told her I’m sorry but I don’t want to continue with my order… I went to Lyons instead.. this was a horrible experience.. below bad service…

Black Rabbit

I usually don’t come here just because every single time I order a caramel craze latter, something is wrong with it, but I don’t mind when it’s little things like not enough caramel or they forget the whipped cream. Today was a terrible day though. I go in for the usual and when I get to work, I find out there’s no caramel AT ALL. I called, they seemed to be friendly enough to REMAKE the coffee so I went back and when I get there, this older lady seemed nice and took my coffee to remake it but then this teenage girl takes it and doesn’t remake it, but instead dumps a tone of caramel syrup to the point where the entire coffee is thick and fill it to the top with whipped cream. I have a few coworkers that ALL have terrible things to say about this place, take the extra mile and just go to the Dunkin’ on 5756 W Ogden Ave. they are much friendlier and organized