The Countertop Company

Gary W

The workers were easy to work with, and made communication extremely simple. The whole process took about six days from start to finish, and couldnt have been happier.

Steven Levin

After 2 phone calls and an email that was not responded too, I gave up and continued my search for a company to repair a quartz countertop. I don't understand businesses today that won't even reply to you when you want to have work done. So much for trying to work locally with an Escondido company. Edit: I received the reply below, making it sound like I never called. Here are screen shots of my 2 phone calls. I had sent an email to the repair person last week with no reply. When I called yesterday, I was told he would be in the office around 10AM. Still no reply. I'm not sure what staff you are speaking with but someone is certainly not fessing up to the truth.

D Dame

Once you've decided to replace your kitchen countertops, there are 3 phases: 1) selecting who will do the work; 2) demo; and 3) install and end result. The most important is selecting the company to do the work. We selected TCC after talking with two other installers --- and are we glad we did! We visited TCC's showroom in Escondido and selected our product. TCC sent out a tech to precisely measure our surface area and scheduled demo and install for about a week later. TCC's demo team was superb and no easy task to remove old tile, concrete mud and wire under tiles, and to cut down a pony wall for a large single surface counter. We ran into a few glitches but were able to resolve all. You don't "see" the demo in the end product but it's a significant part of the job. Once the demo and prep work were complete, the new surface went on. Old construction had its "out of level" issues but TCC's installers were adept at making it right --- and we have only one seam which is all but invisible. A key advantage of TCC, imo, is a team approach to design, demo and installation, with four techs doing the final installation and finish. Below are two pics: one of the demo and another of the final top. Don't mind the lack of backsplash ---- we're going to install our own. Very price competitive and top quality work from start to finish. We're 100% satisfied and give a very high recommendation.

Angel Pracuta

Countertop installation gone wrong. We had bathroom countertops installed with no issues last year, so we figured we would use them again to replace a very poorly installed kitchen counter. The new kitchen countertop installation process from the start of the project was poorly managed. The lead installer was inexperienced, lost his support during part of the installation process which delayed the installation. The window framing wasn't measured properly which also delayed the project. Once an additional helper came, he made inappropriate comments. They did not put down any drop clothes or paper to protect my floors. They covered my home in dust and debris with no cleaning up afterward. The worst is that they spilled acetone on my concrete stained floors which now needs to be repaired. We are two weeks out and have had no support. We are still waiting for them to let us know when they are going to fix it. Yes, they had someone on Monday come and look, but again it's been 4 days with no news. Also, there are perfectly symmetrical circle marks on my new quartz counters due to the large acetone bottle being left on the counter. Again, waiting for someone to come and look at them. This is over two weeks since the initial installation. What should have been a 6 hour job was two days of nonsense and now two weeks of calling and asking what are you going to do about it. Just saddened thinking I was going to have a beautiful kitchen and the lack of concern from the Countertop Company. I would hope they communicate better and hire more experienced installers in the future.