Hilton Garden Inn Madison West/Middleton

J P

The staff is very friendly and was ready to help at any given moment. Unfortunately don't know if I would stay again. It's very outdated in my opinion. The TV has got to be from the early 2000s and didn't even work. I tried hard resets everything as I work with electronics on a daily basis and nothing. The beds are terrible it's just a standard 11 inch inner spring mattress. The comfort/support is just not there. I actually had to go over to Costco to buy a memory foam topper. Still hurting today. Just don't think the $150 cost a night was really worth it I'm sorry to say. Not trying to be cheaper anything just expected more. The last thing and this is nothing to do with the hotel at all. If you're looking to adventure at night do it before 9:00pm as everything shuts down. You have to drive a distance to find something open. I feel bad for writing a negative review as much as the staff was willing to help just again expected more for the cost.

Coco Calle'

The room wasn't clean to my standards- or even basic. Felt carelessly cleaned as their was a dead bug on the window sill, hair was still on the shower shelf and there was no recycling available until my check-out day. Was told by staff to just throw it in the trash. Unacceptable to me, thus took my own recycling out before I checked out and was told there was recycling on this day. There was no business center, but there was shredding available. And you could email the hotel documents to be printed- just felt that method lacked privacy. Didn't believe the hotel was booked to capacity, but my room had a terrible view of a roof and a brick wall vs. a view of the pond. recyling.

V Hodgson

Front desk had an additude. Told me about they had restaurant. Never Told Guest it was closed that evening. So put my bag in room and go to grab something to at the restaurant just to be Ttold it's closed. Ran back to room to get my coat to run somewhere. I called for an extra blanket was yolduoucan come down & get it with more addidude. When I got downstairs no personto be found. The Blanket sitting on the counter while she was in back on her phone. No customer service. The Experience could have a more enjoyable if you hire a front desk person that actually want to have the Job n

Amanda

Pros: Staff was nice. Cons: Hair in bathroom and on duvet, was awoken at 9am by housekeeping during a two nighy stay, shower had terrible water pressure the first day, and there were a group a children running up and down the hall for hours (even after asking them to stop and alerting the front desk). Lastly, there was some confusion surrounding which card I wanted charged. When I called to discuss it, the staff member was not pleasant.