Internal Revenue Service (IRS) Taxpayer Assistance Center

Category: Government office in San Marcos, California

Address: 1 Civic Center Dr, San Marcos, CA 92069, USA

Phone: +18445455640

Opening hours

Sunday: Closed

Monday: 8:30AM–4:30PM

Tuesday: 8:30AM–4:30PM

Wednesday: 8:30AM–4:30PM

Thursday: 8:30AM–4:30PM

Friday: 8:30AM–4:30PM

Saturday: Closed

Reviews

Waylon Hendricks

Jul 21, 2022

Has anyone ever spoken to anyone that works here? This is horrible.

Hanly Nadackal

Mar 4, 2022

I went with my Wife and Toddler for ITIN application today. The guard and the officer, both were very pleasant, patient, helpful and welcoming. Loved the complete experience. The guard even gave us a table to keep our documents so that we don't have to hold it till my turn. Everyone was very nice to everyone. Thank you ! An advice to the applicants- Please make sure that you take appointments before coming. The office is trying hard to accommodate the applicants without appointments also, but if somebody shows up with an appointment, then the ones without appointments will be pushed back in the line and may have to wait till there is gap with no appointments.

GyY

May 12, 2021

I would recommend trying another office, it'll probably still be terrible, but less so. Staff is very impatient and rude. I've been waiting for a month and a half for an appointment, to do something that I was never informed I could do online. I learned that information from another customer. Basically if you come here, make sure that you are already a tax professional, as they demean you and have a higher than thou attitude for every question that you have. Also, my appointment was at 11:00. I showed up to the office at 10: 20 to check in, came back at 10:55, and I was just called to be seen at 12:30. Even with an appointment, you are going to end up waiting more than an hour, at least. To the staff, if you were more patient with answering questions, people wouldn't have as many. If you anticipated how people needed help, (because it's your expertise, and your job), you wouldn't have people taking up more time than necessary to fix their issues. Looking for any opportunity to snap, or be rude, or respond in a passive aggressive way, is very childish and not meant for a work setting. And my two hours sitting in this office I did not see one person leave without getting some type of attitude or subtly demeaning comment. Work on your professionalism. The security guard is cool though, he maintained his attitude and was very understanding. He was even the one to inform me why the wait was taking so long and when I would likely be called; not the man at the front desk(whose job it is). Thank you for that, I appreciated someone having a little empathy. I know this review won't affect anything because you guys are a part of the federal government and they're not going to stop paying you, but maybe you should really take a good long look at yourself. If you didn't want to be a tax professional for the rest of your life, maybe you shouldn't have gone for it. Don't take your frustrations out on people that are already frustrated, just because you know they can't respond in the same manner that you talk to them without security having to be involved. Shameful job guys

Abi Akbarzad

Sep 7, 2020

It has been 5 months since I’m waiting for my tax return and all IRS office are closed so no luck to go and see someone to find out why am I not getting my return as non of the numbers work.

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Questions & Answers

How do you make an appt you can’t get through by phone

Patricia Feeley | Aug 23, 2018
FARROKH TADJALLI | Apr 24, 2022

I HAVE QUESTIONS ON MY 2020 AND 2021 TAX YEAR WHICH HAS BEEN FILED.

Can I walk in to office, or do I need an apot

GRISEL BARRIOS | Aug 23, 2018
Jay Grimaldi | Aug 23, 2018

well?????

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Is there any relief on back taxes since I have become disabled?

Susan Mustion | Aug 23, 2018
Jim Knows | Jan 24, 2022

This is a complex question and is handled on a case by case basis.

do i need an appt to get tax forms?

Jeanette DeFrancesco | Aug 23, 2019
Pako Hernandez | Aug 23, 2019

You do not. Just walk up to the front desk and they'll point you too the correct formsplace

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I want to know what the pay off is for my husband’s back taxes . Can I walk into the office with my husband’s Social Security number and his passport and get the pay off amount. My husband doesn’t have time to do it

Helen Palmer | Aug 23, 2019
Jim Knows | Aug 23, 2019

You can do that on-line. Www.irs.gov. That information can be disclosed to you if your intent is to pay the balance in full at that time. If it's not a joint liability. It would be useful to have you husband fill out and sign a form 8821 tax information authorization.

Can I get a copy of my income sources from 2017?

Marsha Davis | Aug 23, 2019
Jim Knows | Aug 23, 2019

You can download them online by visiting irs.gov/transcript or make an appointment by calling 1-844-545-5640

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Do u need to make an appt.to go in and verify my identity

joseph fuller | Aug 23, 2018
Malcolm Gettmann | Aug 23, 2018

Yes

Can I walk into the office or do I need an appt?

Jerry Long | Aug 23, 2018
Jim Knows | Aug 23, 2018

Anything other than payment drop off and current year return submission requires an appointment. Many services can be achieved over the phone as well as on the website. Walk-ins without an appointment, can only be served if there is available staffing to accommodate. Also be wary of phone scams.

I need to get an EIN number for my mother's trust for my bank to update their records.

Susan Gans-Garrett | Aug 15, 2022
Jim Knows | Aug 15, 2022

Go to irs.gov and type in EIN in the search box then apply online. Should take about 20-30 minutes. Take a screen shot then print out the letter.

The IRS has absolutely zero customer service. I've been trying to reach this office for 5 months and am unable to reach a single human being. What an affront to the American people. Charles Rettig should be disbarred.

Raphael St. James | Jul 23, 2022
Jim Knows | Jul 23, 2022

This is the result of continued budget limitations on the agency especially when there is increased demand for services over the last 2 years. Imagine all of a sudden having 6 times as many phone calls coming in to an already starving system.

I have a crypto currency account from which I'm trying to withdraw funds, but they are requiring me to pay the tax on my earnings before I can even access the funds. Is this legal?

Rex France | Jul 23, 2022
Jim Knows | Jul 23, 2022

Yes, its just like trading stocks, or investing in other currency. Taxable income. The US Tax system is a pay as you go system. Not a pay whenever you feel like it operation.

how do you make an appointment to find out why we are not getting our tax refunds for 2020 & 2021?

mike sirota | Jun 23, 2022
Kellie Larson (MysteryShopStop) | Jun 23, 2022

I would go to the IRS website and look under the heading Where's My Refund. Along with the status of this year's refund, it will lalso give the phone numbers to call for refund info via the automated help line.

My sister who is staying with me needs an extension since her info is in storage. Can she come in to the local office to take care of this?

Adel Nadeau | Apr 24, 2022
Connor Lavis | Apr 24, 2022

Yes, however you may need an appointment. Go there and the man at the front desk is very helpful.

CAN I MAKE AN APPOINTMENT AT SAN MARCOS CA OFFICE. IF SO, WHEN IS THE NEXT AVAILABLE APT..

Henry Wort | Mar 25, 2022
Hanly Nadackal | Mar 25, 2022

You can call their number and appointments are made through calls only

I have a question i have what can i do to get the big amount that i need

Maria Sanchez | Jan 24, 2022
Jim Knows | Jan 24, 2022

Your question is not specific enough to understand what you are referring to.

Can I get same day lien releases here

Marlaina McGowan | Jan 24, 2022
Jim Knows | Jan 24, 2022

Yes, with payment in full with secured funds only (cashier's check or postal money orders) come earlyier in the day as there is acutoff time for these requests in the mid afternoon. Also, without an appointment you will likely have a significant wait.

can I get an answer as to where my tax return is that was mailed on the 13 of September

Joanne maes-clarke | Nov 25, 2021
Jim Knows | Nov 25, 2021

The short answer is about 4 months processing time for a paper return currently. During normal times paper processing is 6-8 weeks which you are just about there. For future consideration, e-file returns usually only take 2-3 weeks.

I have made a payment for 2020 tax year about 2.5 months ago. My check was delivered to the IRS in Fresno but my check has not been cashed. Is IRS behind or should I be worried? thank you

Jason Eslamieh | Aug 22, 2021
Lenny Brzezinski | Sep 26, 2021

If you want an answer, call the IRS and they can answer.

What form do I need to drop off a change of address

Jeanne Butterworth | Aug 22, 2021
Jim Knows | Jul 23, 2022

Form 8822

my name does not match my ss# right now what do I do?

cori churchwell | Aug 22, 2020
Jim Knows | Jul 23, 2022

Fix your name with the Social Security Administration.

do u have forms 656 to pic u

JACKIE FLICKWIR | Aug 22, 2020
brandon Cerda | Aug 22, 2020

Who this

Do they have costumer service ? Because by phone is really bad.

Miguel Garcia | Aug 23, 2019
Jim Knows | Aug 23, 2019

Call 844-545-5640 appointments are required for everything except to submit a payment or z current year tax return. Appointments are not created in the office.

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Can I walk in and get my paperwork for my taxes or do I need to make an appointment?

patrick jones | Aug 23, 2019
xyz xzy | Aug 23, 2019

You can walk in and make an appointment.

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Can i walk in and get my tax return paper for 2017?

Kayla Formicola | Aug 23, 2019
James Forester | Aug 23, 2019

No, they are closed until the Fed government reopens.

can I walk into the San Marcos, Ca office or do I need an appointment? Thanks, Deborah

Deborah Morton | Aug 23, 2019
Lisa Griggs | Aug 23, 2019

I walked in both times I was there!

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Can I get the 2017 1040A forms at the San Marcos Office ??

robert Shoup | Aug 23, 2019
Uchi Deshi | Aug 23, 2019

Yes. If you want to meet with someone, however, make an appointment

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Do I need to make.appointment to get a transcript?

Sandra Camacho | Aug 23, 2019
Malcolm Gettmann | Aug 23, 2019

Best to make appointment if IRS.Gov does not meet your requirements

I need a 2016 transcript for fafsa can I.order it by phone?

Sandra Camacho | Aug 23, 2019
Malcolm Gettmann | Aug 23, 2019

Go to IRS.Gov. Click on Get your Tax Record. That will take you to the right place

Do you have tax forms 2017?

A Google User | Aug 23, 2018
Cynthia B | Aug 23, 2018

What you need

Am I able to pick up 1099s forms at this location tomorrow?

Clint Tober | Aug 23, 2018
Jim Knows | Aug 23, 2018

No, they haven't carried 1099's for at least 3 years.

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1- Does new tax law applies to 2017 tax file? 2- If yes, where can I find the changes in standard deductions?

Abol Parviz | Aug 23, 2018
SKYNET TECH | Aug 23, 2018

Either at the office or online at. irs.gov

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