You can walk in and make an appointment.
You need an appointment but the process is very easy and efficient.
Have to make an appointment for everything...even if it's just to get a paper saying you DIDNT file taxes. However, the appointment line is awesome. I've called 3 times and all 3 times, the appointment was either the very next day or the day after that. You'll most likely get same-week appointment if you call.
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