Classic Collision Eugene

Chris Henry

Classic Collision told me the job would take 2 weeks. I gave Classic Collision all the contact information of the 3rd party insurance adjuster and the insurance information of the party that hit me. They were to do all the leg work negotiating their assessment of $2000 dollars over the original assessment. I was told the job would take 2 weeks. A month and a half later I follow up with my 3rd call and they say the car is ready. I show up and give them the insurance check I hadn’t cashed and as soon as I got in my car they came out and say, ”sorry, the car isn’t ready”. Apparently the car had been done being worked on for 10 days with no communication to me that the insurance of the at fault party wasn’t paying the outstanding balance. I had to leave without my property. I picked up my car today after doing their job of making the other persons insurance pay. They failed to mention before I showed up my battery was dead and wouldn’t charge anymore… they jumped me and said where it stops is where it will sit until you replace the battery. The nice ladies that brought out the jumper box were confused why I hadn’t been told by the “boss” about the issue. Maybe the fact it sat idle for 30 days never being started could have contributed to my failed battery? Thankfully west Eugene has plentiful Auto Part stores, I could spend $200 dollars to drive a functional car home I was rear ended by a distracted driver. I had no choice but to fix my truck. One of the line items on their description of work sheet has “replaced license plate cover”. They moved my broken rear license plate cover and bent license plate to the front…. Electrical wiring wasn’t hooked up. New damage on the front bumper that wasn’t there before. I couldn’t even trust they returned my rental car for me so I had to call the fine people at Enterprise (Garfield location) to confirm. DON’T GO HERE! I was patient, cordial, and communicative; they were elusive, secretive, and withholding. The paint looks nice though.

Matt Payne

After sustaining damage to my Mercedes on May 28, 2022, I made the unfortunate decision of using the autobody shop recommended by my insurance company. I dropped my vehicle off on June 1, 2022 and they were quick to write an estimate and submit to my insurance company. However, the communication regarding repair status has been spotty and at times clearly false. I was told that work had been completed when in fact it had not been done. When I finally pressed to pick my car up after five weeks in the shop, I was told one part was backordered and then mysteriously the part ended up not needing to be replaced after all. I was told that the shop manager and the estimator had examined the work done on my vehicle and it "passed QC." I went to pick up my vehicle today and am not sure what kind of quality control is in place at this bodyshop. The rear bumper and trunk was clearly misaligned, paint was on the rear glass, and the vehicle was covered with a film of overspray reminiscent of coarse sandpaper. Please learn from my experience and use any other collision repair shop for your repair needs.

Pam Frei

I really want to give them a better review. The work seems to have been done well cosmetically, and the car drives well. Part of the work from the accident I was in was to repair the windshield washer mechanism. They didn't put in any fluid so I haven't been able to check that yet. The windshield was cracked in the accident and even though I asked them to repair that as well, and they said they would, the repair wasn't completed. The biggest issue though is that they said I had to pay the deductible which I had already paid. I did pay them because I felt that my insurance company probably hadn't told them that had already been paid [and I wouldn't get my car otherwise]. Nearly a month later and numerous phone calls and I am still out $1000!!! Update: 2022.06.29 USAA did contact the shop. USAA and I were both told that the refund was requested in early June and could take up to 30 days to credit to my account.

Heather Chavin

Someone hit my parked car. My insurance recommended several places. I chose McCollum based on the reviews. I was not disappointed. Extremely attentive and courteous service. Regular text updates. They sent the paint job back once to be sure it was perfect. It's as good as new. And they vacuumed and washed my car on top of it all. Can't speak to cost as I wasn't liable in the accident, but the work and communication were fantastic.