FASHIONPHILE Selling Studio

Lesley Le

I have called this location multiple times to make an appointment and no one has ever picked up the phone -seriously! Morning, midday, early afternoon, you name it, answering the phone is not their forte. Honestly not surprised considering Union Square as a whole is dead, thus the lack of employees. There are also not enough existing employees that care enough to do their job. I find this absolutely peculiar as I have had a responsive, positive, effortless experience with their Palo Alto location for consignment/buy out purposes. The drive is inconvenient because I live in the city but the customer service is night and day. Call ahead to PA, make the drive, it is worth it.

WT W

Update: Problem finally solved after emailing back and forth with Kaitlyn, a very helpful representative who responded quickly. I feel that it’s easier to talk to them by email because when I called they turned down my request straight away. ———————————- I submitted 2 packages - first package I asked for Store Credit (+10% bonus) and the second I asked for Direct Deposit. I filed them separately and even sent them in different boxes to make it clear that I was requesting 2 different payment methods. Fashionphile specifically asked sellers to submit forms which clearly stated my chosen payment method along with the items that were included in that particular box. Which part of that is not done correctly??? Fashionphile didn’t check the forms clearly and went straight ahead to paying me with Direct Deposit for the first package (the one that I requested Store Credit for because I wanted the 10% bonus so buy something from them afterwards). If they’re not going to look at those papers, why bother asking sellers to print them out and send them??? Do they actually need me to call them because it was wrong of me to expect them to check the papers that they asked for??? They said once payment has been initiated they couldn’t do anything. I understand that part but how about issuing a credit note for the 10% bonus that I was supposed to get? The answer was no. I said to them I was ready to purchase an item that was already in my cart but I need the 10%...they appeared not to care about business from me and said no. Wow, this is how they deal with their own negligence like “ya, too bad. Not gonna do anything about it. Take it or leave it.”

E Zava

I bought a Gucci New American Flag Limited Edition boston bag & an 18K white gold with diamonds Cartier C logo ring...They came exactly how they were described online. I haven't gone to the store & I'm satisfied purchasing their items online. I bought them both from their "Excellent" condition category. I love Fashionphile, they satisfy my passion for using high end designer stuff for less.

J K

I bought an LV Alma PM bag from them. No where in the description did it say the handles were sticky. In my excitement I removed the tags, took it out of the packaging and OMG the handles were sticky! I mean lollipop sticky. I called the client representative and they said they're nothing they could do because I took the tag off already. I said you could at least have described the bag accurately - that the handles feel like an old lollipop. She said they would have cleaned it and never sold a bag like that, yet here we are. Unbelievable. If you buy anything from them, keep that damn tag on. They never offered to have it cleaned, which is what I was hoping they would do. Instead they only offered to buy it back for 70% of the price. She went so far as to say I probably did it. Worst customer service and deceptive descriptions.