Address: 365 University Ave, Westwood, MA 02090, USA
Phone: +17812025531
Sunday: 9AM–10PM
Monday: 9AM–10PM
Tuesday: 9AM–10PM
Wednesday: 9AM–10PM
Thursday: 9AM–10PM
Friday: 9AM–10PM
Saturday: 9AM–10PM
Keith Williams
We will never purchase any items from Sears again after our experience ordering a door from their company. The salesman assured us that the biggest benefit of ordering a door or any product from a bigger company is their desire for superior customer service, but that was far from the case for us. Their treatment of us as customers and despicable customer service is something we will never chance again: 1. We ordered the door on the condition that it would be installed in May, but we were pressured by the warehouse to install it in April. 2. We arranged to have the door installed before noon on the last Saturday in April because we were hosting an event; they showed up at 3 p.m. 3. They showed up with the wrong door. 4. During the window they were supposed to install the door and the rest of the weekend, we were unable to make contact with anyone responsible for the door installation. 5. Despite leaving voicemails and calling repeatedly, nobody called us back until the Friday after. 6. We were never able to get in touch with anyone from the district office. It took the national office getting involved for us to hear from anyone who could help us with the situation. 7. The door was installed on June 9, over a month after it was supposed to be installed.
Abby Williams
Over a month ago we were supposed to have a door installed. The installers showed up 7 hours late with the wrong door. I have now been trying for over a month to get anyone from this office to call me back to deal with this. This is the single worst customer service experience I have ever had.
R
This is the wost business ever. After blowing me off several times, i gave them a third chance to install my windows. Had to take two different vacation days and a personal day to get the project done. Still i have to keep on making phone to get it done. Very unorganized and not respecting customers' time. I wish i had gone with someone else. Didn't get the windows that i chose. If that was not for them billing me prior to the work being done.
Daniel LaCivita
The install team hired by Sears was fantastic. They showed up a bit earlier than expected, but did all of the physical work in a quick and professional manner. The electrician, however, was not well prepared for my setup, and had to come back an additional two times to get the AC working. Now I have AC and Heat, but the fan only option on the thermostat is not functioning. 2 out of 3 isn't bad, but it is not ideal.
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Once you provide your contact information in the form on our website, you’ll receive a call from our team to talk with you about your home improvement project and schedule your free in-home consultation.
Yes! Sears Home Services is still in your neighborhood, even if a Sears store isn't. Our local home improvement experts in your area continue to install heating and air conditioning systems, replacement windows, new vinyl siding or roof. And in some areas we can renovate the inside of your home with a kitchen or bathroom remodel or new flooring. Call or visit our website today.
Yes, the Sears Home Services experts still handle home improvements including HVAC replacement, windows, roofing, siding, bathroom remodeling, kitchen remodeling, flooring and more. Some home improvement types may not available in all areas.
Call or click to schedule your in-home consultation. We come to you! No need to leave your home. Whether you need a new or repaired heating or air conditioning system, or it’s time to refresh the exterior of your home with replacement windows, new vinyl siding or a new roof, or to renovate your home's interior with a kitchen remodel or bathroom remodel, call or visit our website today. Home improvements may not be available in all areas.
Yes, you can trust our experts to replace, install, or repair all types of A/C units. Remember, a new A/C system can reduce energy costs and provide comfort and peace of mind.
All work is backed by our Sears warranty and satisfaction guarantee.
Yes. Low monthly payments, instant credit, and financing are available.
No. Get a same-day or next-day visit and receive a free estimate.
We accept the following Credit Cards: Sears Card®, Sears Premier Card®, Sears ChargePlus®, Sears Commercial One®, Sears Gold Mastercard®, Mastercard, VISA, American Express, or Discover.
Yes. You shouldn’t be concerned. Sears is required to meet certain regulatory requirements designed to provide for enough resources to honor Sears’s future warranty obligations.
We hope that the restructuring will lead to a positive impact on members’ and customers’ experiences. Our home improvement, repair services, and brand businesses will continue to serve you. Our Sears and Kmart stores and online channels are open and ready to serve you, so you can shop however is most convenient for you. Our loyalty programs, including the Shop Your Way membership program, warranties, protection agreements, and the Sears and private label credit card rewards programs continue as normal.
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