Dirigo Federal Credit Union

Maine Bird Farming Ducks & Chickens

Marianne is the absolute worst loan officer! She is the most bitter, unprofessional loan officer we have ever had! Rude, mean spirited, abnoxious, arrogant and condescending. Can't wait to pull all my accounts from them and change banks!!! Rainbow Federal was way better, when Tom was the loan officer. We have had 9ver 15 loans with them! This woman is costing Dirigo customers that have been with the bank over 25 years!

Jamie Lynn

And appointment today with the loan officer named Marianne and let me say worst customer experience with her she didn't even introduce herself and it's my first time getting a car wasn't very helpful and was actually pretty rude to me.... she went on explaining things about my credit she told me five times that she wasn't comfortable doing this!!! I understand I have a couple things on my credit from when I was a kid and a school loan but you don't have to be so rude about it I went home and cried after that she made me feel like a complete idiot because certain things she was explaining that I didn't understand and my boyfriend understood because he works at the bank and she says "oh he gets it he must be a mathematician" gee thanks for making me feel like a idiot hahaha worst experience ever!! Then after I got approved at Maine family credit union and she thought my credit wasn't that bad ... so I guess everything worked out the way it should have

MakeupBy CynnBadd

The bank itself is good but the females at this particular branch are less than friendly. I had an account about 8 years ago with the branch on Lincoln street and I really liked it. The people were nice and friendly and didn't hesitate to help you with any issues or questions you might have had. When I had an account at the Main street branch just recently, (closed it last week due to the lack of customer service skills -_-) I would get stared at and dirty looks, it felt as if I was bothering them. When I applied for my debit card the woman in charge of activating it "forgot" to do it. I had to return the next day and several times that months to get everything worked out properly. Save yourself the trouble and go to another branch or a completely different bank altogether.

D P

I was not impressed with the poor customer service I received at the loan office. First of all, they never answer the phones, the secretary leaves the desk for long periods of time leaving you waiting an extensive amount of time with no idea what's going on, and the loan officer I worked with was rude and spoke in a very demeaning manner. This was on more than one occasion. This company lacks proper customer service skills and because of this, I decided to go through a different bank for a vehicle loan when I paid of my loan with Rainbow.