Community Health Options

Category: Health insurance agency

Address: 150 Mill St, Lewiston, ME 04240, USA

Phone: +18556246463

Opening hours

Sunday: Closed

Monday: 8AM–6PM

Tuesday: 8AM–6PM

Wednesday: 8AM–6PM

Thursday: 8AM–6PM

Friday: 8AM–6PM

Saturday: Closed

Reviews

Katie

May 30, 2022

I was nervous when we chose a plan through the marketplace with Community Health Options because I hadn’t ever heard of them, but I have only good things to say about their customer service. Whenever I called for help with something, they were available right away (no waiting on hold for ages), and were able to answer my question. We never had any issues with our coverage, either.

Jane Lary

Apr 21, 2022

I'm new to Community Health Options as of 3/2022. Today I called customer services to verify coverage and to understand how an upcoming surgery would be paid. Molly, my customer service representative was so very helpful. I felt my needs were met with respect, informed answers, above and beyond customer service!!

Hannah Contella

Mar 31, 2022

I’ve have Community Health Options for 4 years and never had a complaint. When I needed specialist for 1 of my children I was connected to a case manager who was extremely helpful. After being in the hospital with COVID a provider rep called to check in on me and make sure I was feeling good and able to get all medicine. When I call I’m never on hold and everyone is so helpful and friendly!

ellie labbe

Mar 10, 2022

Molly was very helpful and informative with questions I needed answers to. Molly has a pleasant and kind voice and was extremely patient with me to set me up With auto payment and to clarify my individual pan coverage. I appreciated her thoughtfulness and guidance to walk me through the technology of understanding how to use my ‘ Dashboard and other options ‘ to view my plan. The company is very fortunate to have this employee as part of their staff. Thank you again Molly Sincerely Eloise Labbe

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Questions & Answers

What happens now that trump cut subsidies do we just lose our insurance because we can not afford full price?

Tyler J Rice | Aug 22, 2018
Laurel Hoppe | Aug 22, 2018

That’s not what was cut. You subsidies are fine for this year. What WAS cut was a payment to doctor’s offices for covering certain procedures to you under certain plans (that you may or may not have chosen). The doctor’s offices are the ones who will eat that hit not the consumers. Although next year will be another shuffle because of it. The way the law works: if your premium goes up, so does your subsidy. You are good no matter what for 2018.

Do they cover chiropractor appointments?

Rick Freeman | Aug 21, 2020
Kara Ohlund | Aug 21, 2020

Hello, Rick. Thank you your question. Community Health Options covers in-network outpatient chiropractic/osteopathic manipulation therapy services subject to coinsurance, which varies by plan design. No prior approval is required. As of January 1, 2019, benefits are capped at 40 outpatient visits per calendar year. You can search the Community Health Options Service Area Network here: https://lookup.healthoptions.org/individualfamily

Do you have reimbursement for silver sneakers gym membership?

Gail Churchill | Aug 22, 2019
Sarah Nuovo | Aug 22, 2019

We do not provide benefits for gym memberships, even with a physician's order.

I have been trying for 2 days to reach someone to see if the tests that my provider has ordered will be covered under my insurance. Yesterday I was on hold for 25 minutes today I have tried twice first time 15 minutes & now I am up to 25 min. Help

Donna Jones | Aug 22, 2018
Community Health Options | Aug 22, 2018

Hi, Donna. Health Options has had some ongoing technology issues that have caused an uptick in calls. We are working on a resolution and expect a fix in the next couple of weeks. In the meantime, please stay on the line if you are able. All calls are answered in the order received.

Can I still use benefits while visiting outside the state?

Bethany J. Severance | Jun 22, 2022
Community Health Options | Jun 22, 2022

Hi Bethany, this will be plan specific. Please use our provider search tool https://lookup.healthoptions.org/ to verify if your provider is in-network. You can also refer to your portal, "Health Plan Information" under "Benefits and Coverage" for further information, or call (855) 624-6463 to speak with Member Services.

Received 1095-A and got a terrible surprise. $8800 advance credits increased my taxes. Can you tell me if that is correct or something I can do? Thanks

Bill August | Aug 21, 2021
Community Health Options | Aug 21, 2021

Hi, Bill. The 1095-A comes from Healthcare.gov (Marketplace) to represent the Advance Premium Tax Credits (APTC) used to reduce your premium amount. The APTC is based on the income that you estimated for the plan year. If your income went up and you didn't update at the Marketplace, you may have received a higher-APTC than you would have based on higher income. Please connect with Member Services (855) 624-6463 to double-check the amount of APTC that we show in our records. I would recommend speaking with a tax professional if this information is found to be correct. Best regards.

Why is my information to sign in to renew my coverage not working . Its all correct i have it all from last year so what has changed !

Edward Thompson | Aug 21, 2020
Sarah Nuovo | Aug 21, 2020

If you are through the Health Insurance Marketplace, (usually receiving a tax credit) then you will need to connect with them. If you are directly through Community Health Options, the log in to the storefront is only used once a year and could be different than the information in your member portal.

Once I have met my deductible and maximum out of pocket limits, does a copayment for office visits still apply?

Karen Curtis | Aug 22, 2019
Community Health Options | Aug 22, 2019

Hi, there. Once you have met your out of pocket limit, your insurance pays 100 percent of covered services. You pay zero. If you've met just your deductible, you pay copays and coinsurance...a percentage of the total bill.

What if my daughter was prevented from applying since they could not verify her identity even when she sent a copy of her passport and birth certificate? This happened in a state with virtually no navigators to help her.

Holly Lasagna | Aug 22, 2019
Samantha B | Aug 22, 2019

That would be an issue with the State of Maine, via the Health Insurance Marketplace, not the insurance company itself. Paul LePage (former Governor) was opposed to expanding Medicare programs and adding the additional Navigators. We're also dealing with a Federal Administration which is opposed to Medicare expansion and the Affordable Care Act. This means that a) the budget for Navigators was cut b) the window for enrollment was shortened c) the advertising budget was cut. I am aware of this due to previous work in the insurance industry. Your best bet is to use an insurance agent to help your daughter register in the future (doesn't cost you anything to do so). Best of luck!

Why so many OEB? It seems wasteful and how do I stop it?

Dawn Mills | Aug 22, 2019
Community Health Options | Aug 22, 2019

Hi, Dawn. Thank you for your question. The Explanation of Benefit letters are a legal requirement along with the notices included therein. Right now, the best we can do is double-sided copies. However, please know that we have been working for at least the last year to put business requirements and systems in place for an opt-in to receiving paper. We just aren't quite there yet. Please know that we consider the dual benefits of cost savings and environmental stewardship a high priority and are doing our best to move toward implementation.

How do I get a 1095A for 2017?

Tom Moody | Aug 22, 2019
Carrieanne Edwards | Aug 22, 2019

Contact the Health Insurance Market place.

What is the grace period to reinstate

Mary Sauer | Aug 22, 2019
Dana Nicholson | Aug 22, 2019

31 days after last payment received

I will be 65 in November...can I stay on this insurance as secondary to medicare the same policy as my husband and I now hold or do I have to get subsidary insurance elsewhere ???

Gloria Read | Aug 22, 2018
Community Health Options | Aug 22, 2018

Hi, Gloria. Thank you for your question. We do not currently offer Medicare supplement plans. You will have to transition out. If you are covered directly with us, you can find a cancellation form on our website, HealthOptions.org - or, if you get a tax credit you can go to Healthcare.gov as soon as 60 days in advance to update your account and select your plan termination date.

Do you cover in Virginia?

Lance Sniatkowski | Aug 22, 2018
Lance Sniatkowski | Aug 22, 2018

I moved in May to VA and i'm still getting billed

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When can I sighn up

Chad Grant | Aug 22, 2018
Sarah Nuovo | Aug 22, 2018

Open enrollment starts in November for 2019 coverage. If you are looking for coverage for the remainder of 2018, you'd need an SEP, or special enrollment period which are major life events like birth, death, divorce, loss of job, moving. Visit heathcare.gov FMI

Does Community Health Options cover chiropractor visits?

Rhonda Williams | Aug 22, 2018
Heather Jamieson | Aug 22, 2018

Yes, no referral necessary but your chiropractor will want to obtain a prior with after your initial evaluation:) depending on your plan, it's covered by a copay or deductible/coins

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Does Community Health Options cover any part of orthotic insoles or would that be out of pocket?

Chris Labbe | Aug 22, 2018
Allyson-Bethani Stillman | Aug 22, 2018

Depends which tier plan you have.You should be able to easily find answers to specifics, such as this- based on what coverage you personally elected by logging on or creating an account for accessing everything necessary such as ; *deductible- tracker *all claims processed/ paid /pending *Yearly Out -of -pocket tracker ...Via their online-portal exclusively for current years' member's.As well as your important- documents ; *insurance coverage card *Most-recent/past billing statements *Accepts online -payments *detailed -printable terms of your coverage elected.incl.medications, and durable equipment .as well as % covered- or not covered. I must say this carrier was very organized, and an absolute pleasure to have coverage through.They were always there any And all times I invoked their help, to walk me thru the given- issue; whether it was a covered service or not ; I was always assisted thru to realization and to a solution in order to obtain what exactly was sought- .

Will Maine Community Health Options reimburse my expenses if I'm hospitalized for complications from elective surgery if it's considered "vanity surgery?"

Lori Elsa | Aug 22, 2018
Joanna X | Aug 22, 2018

They most likely won't. I suggest you give them a call to confirm AND ask that they mail you the decision. I got a bill of hundreds of dollars because what I was told on the phone was wrong.

Why does the phone ring and ring without hold music? Why does no one pick up the phone after 35 rings?

Robyn Dulac | Aug 22, 2018
Joanna X | Aug 22, 2018

Because it's the worst health insurance company.

what happens if I am travelling overseas and need healthcare

James King | Aug 22, 2018
Aria Rowley | Aug 22, 2018

It's possible that they would reimburse you, but not likely with this company. If traveling, travel insurance is recommended. Worldnomad has one of the highest rated plans, but the highest AAA plan also has travel insurance which may be more practical if you're already a member.

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Will you guys cover an at home pt/inr machine ? My husband and I both are on counadinnand need our pt inr checked regularly ! It would save on visits to the doctors office if we could test at home and call in our results.

mcowperthwaite | Aug 22, 2018
Aria Rowley | Aug 22, 2018

The company itself will not answer a question on here. Please go to their website and select "ask a question" from the menu.

Are the people who don't make enough money to buy insurance doomed because of an ignorant president who has no cares about the citizens who rely on subsidies for survival? What do we do? Die?

Tyler J Rice | Aug 22, 2018
Allyson-Bethani Stillman | Aug 22, 2018

Hello,-I am also part of this percentage you are referring to .So we , along with a huge number of other individuals, & their families who wonder out loud these same questions daily. I will offer this ; Though you may hear more negatives regarding this subject as we progress to yearly open-enrollment ; Let me assure you, there are many, many others particularly in the medical communities you hear little , or nothing about fighting for affordable care to be accessable for our percentile.This being said, I want to offer you to sustain. And to cont.to hold hope as i do.until its. Over.

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When to sign up for 2018

Carol Baker | Aug 22, 2018
Allyson-Bethani Stillman | Aug 22, 2018

I believe In November however , if you ''google'' This querie ; - I believe it will advise the correct date here.

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