Kay Jewelers

Category: Jewelry store in Natick, Massachusetts

Address: 1245 Worcester St Ste. 1036, Natick, MA 01760, USA

Phone: +15086513341

Opening hours

Sunday: 12–6PM

Monday: 11AM–7PM

Tuesday: 11AM–7PM

Wednesday: 11AM–7PM

Thursday: 11AM–7PM

Friday: 11AM–8PM

Saturday: 11AM–8PM

Reviews

Jimmy Cox

Mar 15, 2022

Always very pleasant staff. Not afraid to advise you to get a better deal elsewhere even though they carry the exact same product. (A Bulova Watch) which they confirmed was legit and adjusted it to fit my wrist perfectly). Most places told me the deal was too good and was a knock off/fake. Kay's staff said it was a great deal and to go for it and they would gladly let me know if it was the real deal or not. They confirmed it was legit and I didn't have to return it and I paid them a few dollars to adjust the strap.

juni gleice medrado paulo

Dec 15, 2020

I have a wonderful experience getting my first diamond ring,my husband chose the best time and the best place with the best people to surprise me and make my dream come true. We’re so happy and satisfied with everything! God bless this business always everyday more and more. I have to add that Rachel was fenomenal the whole time ,she made everything even greater for us ,she’s a wonderful person,I will choose her all the time to help me in the future. Thank you so much Rachel!!!!

G all4dglory

Dec 28, 2019

Today I had the pleasure of being helped by Mary. She was curtious, efficient and an absolute pleasure to work with. I have not always felt this way about the staff there. In fact... I called one day and received little to no help but since my husband purchased my rings there... I had to deal with them. I decided to go in to Kay's instead of calling, and dealing with the rudeness of the woman whose name I will not mention. Mary made this experience WONDERFUL!!! She handled my jewelry with care was very professional, and empathetic to my needs and concerns. Mary is the kind of person you want as an ambassador in leading customer service. The 5 stars is solely her's and she is deserving of it in its entirety. She made me feel my jewelry was in great hands and she even went above and beyond when she said " I will thoroughly inspect your jewelry upon arrival. If the inspection does not meet my standards I will send it back until it does". This made me feel sooooooo good😊😊😊🙌 I didnt even mind the extra wait for my jewelry because Mary was upfront about the details and time it may take. I felt very confident that she was going to do everything she could on her end to provide me with quality results. 👏👏👏 Great job Mary!!! If you ever read this... I want you to know how much people like me appreciate you going the extra mile to provide quality customer service. I do hope your company sees your worth, and keep you happy as an employee because employees like you are what keeps companies like this in business. Thank you and have a great 2020⭐⭐⭐⭐⭐ Respectfully Glory

Ms Park

Dec 7, 2018

I am not one to leave reviews, but the store manager Eduardo D. has been so kind, helpful, and patient to me that I have to leave a great review. This place gets busy, but Eduardo always brings out a smile in his customers and he remembers you for next time when you return so you feel very welcomed. Don't you want to go to a store that cares about you if you're going to be dropping $$$ on a quality jewelry? I love the wedding ring I got for my fiance and wear the ring he got me for our anniversay here daily. -Min

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Questions & Answers

Does Kay Jewelers repair watches?

Kay Jewelers | Jun 22, 2022
Kay Jewelers | Jun 22, 2022

Yes, every Kay Jewelers can examine and repair most watches. Kay Jewelers ’s watch care and repair services include battery replacement, seal and pressure tests, band sizing, crystal face and stem replacement, and full restoration. However, some watches have particular movements or seals that can only be replaced by the manufacturer. If your watch falls into this category, we can help you arrange for a repair through the manufacturer. You can bring watches for repair to Kay Jewelers regardless of where they were purchased.

Does Kay Jewelers personalize existing jewelry?

Kay Jewelers | Jun 22, 2022
Kay Jewelers | Jun 22, 2022

Yes, Kay Jewelers can personalize jewelry regardless of where it was purchased. Personalization services include engraving or embedding a gemstone. Kay Jewelers also offers free jewelry consultations and ideas for refurbishing or reimagining your jewelry into something new.

Does Kay Jewelers engrave jewelry?

Kay Jewelers | Jun 22, 2022
Kay Jewelers | Jun 22, 2022

Yes, Kay Jewelers can engrave most jewelry. You can bring jewelry to be engraved at Kay Jewelers regardless of where it was purchased.

Can Kay Jewelers resize a ring?

Kay Jewelers | Jun 22, 2022
Kay Jewelers | Jun 22, 2022

Yes, Kay Jewelers can resize rings regardless of where they were purchased. To resize a ring, you can either walk-in or make an appointment on our website.

Can I bring jewelry to Kay Jewelers for restoration or repairs if it was purchased somewhere else?

Kay Jewelers | Jun 22, 2022
Kay Jewelers | Jun 22, 2022

Yes, Kay Jewelers will appraise, clean, service, and repair jewelry of all types, regardless of where it was first purchased.

Do I need an appointment to repair jewelry at Kay Jewelers?

Kay Jewelers | Jun 22, 2022
Kay Jewelers | Jun 22, 2022

No, most Kay Jewelers locations are not requiring appointments at this time, but if you would like to make an appointment, you can do so by going to our website.

Does Kay Jewelers replace watch batteries?

Kay Jewelers | Jun 22, 2022
Kay Jewelers | Jun 22, 2022

Yes, every Kay Jewelers can examine and replace the batteries in most watches. You can bring watches for battery replacement to Kay Jewelers regardless of where they were purchased.

Can Kay Jewelers repair jewelry?

Kay Jewelers | Jun 22, 2022
Kay Jewelers | Jun 22, 2022

Yes, Kay Jewelers offers a variety of repair services for rings, necklaces, earrings, and bracelets. These include prong and stone tightening, prong retipping, rhodium finishing, stone resetting, setting replacement, chain repair, clasp replacement, earring back and post repair, and pearl restringing. Kay Jewelers also offers watch battery replacement and repair. You can bring jewelry for repair to Kay Jewelers regardless of where it was purchased.

Can I trade-in or upgrade natural-to-natural diamond jewelry at Kay Jewelers ?

Kay Jewelers | Jun 22, 2022
Kay Jewelers | Jun 22, 2022

Yes, diamond trade-ins purchased at Kay Jewelers are awarded the full value of the original purchase price; the purchase price of the upgrade must be double the original value or more. Please see jewelry specialist for more details.

Does Kay Jewelers inspect jewelry?

Kay Jewelers | Jun 22, 2022
Kay Jewelers | Jun 22, 2022

Yes, Kay Jewelers can inspect your jewelry and test your diamonds for free.

Can Kay Jewelers appraise jewelry if it was purchased somewhere else?

Kay Jewelers | Jun 22, 2022
Kay Jewelers | Jun 22, 2022

Yes, Kay Jewelers can appraise jewelry regardless of where it was purchased. Kay Jewelers offers appraisal services in stores so you can easily find the value of your jewelry and get documentation. For more information on jewelry appraisals and events, visit Kay Jewelers’ website.

Can Kay Jewelers do custom jewelry design?

Kay Jewelers | Jun 22, 2022
Kay Jewelers | Jun 22, 2022

Yes, Kay Jewelers can help you complete a custom jewelry design from scratch. Custom design services include combining a loose diamond and setting, adding custom details or gemstones, or starting with a sketch. Kay Jewelers can also help you reimagine and transform an existing piece of jewelry – like turning a ring into a necklace.

Does Kay Jewelers do jewelry consultations?

Kay Jewelers | Jun 22, 2022
Kay Jewelers | Jun 22, 2022

Yes, Kay Jewelers offers free jewelry box consultations. We also offer ideas for refurbishing or reimagining your jewelry into something new.

Does Kay Jewelers clean jewelry?

Kay Jewelers | Jun 22, 2022
Kay Jewelers | Jun 22, 2022

Yes, Kay Jewelers can professionally clean jewelry for free.

How long does it take for Kay Jewelers to resize a ring?

Kay Jewelers | Jun 22, 2022
Kay Jewelers | Jun 22, 2022

Kay Jewelers can usually complete a ring sizing within a week. Ask a jewelry consultant for more details.

Can Kay Jewelers repair a ring?

Kay Jewelers | Jun 22, 2022
Kay Jewelers | Jun 22, 2022

Yes, Kay Jewelers offers a variety of repair services, including prong and stone tightening, prong retipping, rhodium finishing, stone resetting, setting replacement. If you’re not sure what kind of repair your ring needs, you can bring it in for a free inspection. You can bring rings for repair to Kay Jewelers regardless of where they were purchased.

Does Kay Jewelers Outlet engrave jewelry?

Kay Jewelers | Jun 22, 2022
Kay Jewelers | Jun 22, 2022

Yes, Kay Jewelers Outlet can engrave most jewelry. You can bring jewelry to be engraved at Kay Jewelers Outlet regardless of where it was purchased.

Can Kay appraise jewelry if it was purchased somewhere else?

Kay Jewelers | May 23, 2022
Kay Jewelers | May 23, 2022

Yes, Kay can appraise jewelry regardless of where it was purchased. Kay offers appraisal services in stores so you can easily find the value of your jewelry and get documentation. For more information on jewelry appraisals and events, visit Kay’s website.

Does Kay replace watch batteries?

Kay Jewelers | May 23, 2022
Kay Jewelers | May 23, 2022

Yes, every Kay can examine and replace the batteries in most watches. You can bring watches for battery replacement to Kay regardless of where they were purchased.

Does Kay inspect jewelry?

Kay Jewelers | May 23, 2022
Kay Jewelers | May 23, 2022

Yes, Kay can inspect your jewelry and test your diamonds for free.

Can Kay repair jewelry?

Kay Jewelers | May 23, 2022
Kay Jewelers | May 23, 2022

Yes, Kay offers a variety of repair services for rings, necklaces, earrings, and bracelets. These include prong and stone tightening, prong retipping, rhodium finishing, stone resetting, setting replacement, chain repair, clasp replacement, earring back and post repair, and pearl restringing. Kay also offers watch battery replacement and repair. You can bring jewelry for repair to Kay regardless of where it was purchased.

Can I trade-in or upgrade natural-to-natural diamond jewelry at Kay?

Kay Jewelers | May 23, 2022
Kay Jewelers | May 23, 2022

Yes, diamond trade-ins purchased at Kay are awarded the full value of the original purchase price; the purchase price of the upgrade must be double the original value or more. Please see jewelry specialist for more details.

Does Kay personalize existing jewelry?

Kay Jewelers | May 23, 2022
Kay Jewelers | May 23, 2022

Yes, Kay can personalize jewelry regardless of where it was purchased. Personalization services include engraving or embedding a gemstone. Kay also offers free jewelry consultations and ideas for refurbishing or reimagining your jewelry into something new.

Does Kay do jewelry consultations?

Kay Jewelers | May 23, 2022
Kay Jewelers | May 23, 2022

Yes, Kay offers free jewelry box consultations. We also offer ideas for refurbishing or reimagining your jewelry into something new.

Does Kay repair watches?

Kay Jewelers | May 23, 2022
Kay Jewelers | May 23, 2022

Yes, every Kay can examine and repair most watches. Kay’s watch care and repair services include battery replacement, seal and pressure tests, band sizing, crystal face and stem replacement, and full restoration. However, some watches have particular movements or seals that can only be replaced by the manufacturer. If your watch falls into this category, we can help you arrange for a repair through the manufacturer. You can bring watches for repair to Kay regardless of where they were purchased.

Does Kay engrave jewelry?

Kay Jewelers | May 23, 2022
Kay Jewelers | May 23, 2022

Yes, Kay can engrave most jewelry. You can bring jewelry to be engraved at Kay regardless of where it was purchased.

Can Kay do custom jewelry design?

Kay Jewelers | May 23, 2022
Kay Jewelers | May 23, 2022

Yes, Kay can help you complete a custom jewelry design from scratch. Custom design services include combining a loose diamond and setting, adding custom details or gemstones, or starting with a sketch. Kay can also help you reimagine and transform an existing piece of jewelry – like turning a ring into a necklace.

Can I bring jewelry to Kay for restoration or repairs if it was purchased somewhere else?

Kay Jewelers | May 23, 2022
Kay Jewelers | May 23, 2022

Yes, Kay will appraise, clean, service, and repair jewelry of all types, regardless of where it was first purchased.

Can Kay repair a ring?

Kay Jewelers | May 23, 2022
Kay Jewelers | May 23, 2022

Yes, Kay offers a variety of repair services, including prong and stone tightening, prong retipping, rhodium finishing, stone resetting, setting replacement. If you’re not sure what kind of repair your ring needs, you can bring it in for a free inspection. You can bring rings for repair to Kay regardless of where they were purchased.

How long does it take for Kay to resize a ring?

Kay Jewelers | May 23, 2022
Kay Jewelers | May 23, 2022

Kay can usually complete a ring sizing within a week. Ask a jewelry consultant for more details.

Can Kay resize a ring?

Kay Jewelers | May 23, 2022
Kay Jewelers | May 23, 2022

Yes, Kay can resize rings regardless of where they were purchased. To resize a ring, you can either walk-in or make an appointment on our website.

Do I need an appointment to repair jewelry at Kay?

Kay Jewelers | May 23, 2022
Kay Jewelers | May 23, 2022

No, most Kay locations are not requiring appointments at this time, but if you would like to make an appointment, you can do so by going to our website.

Does Kay clean jewelry?

Kay Jewelers | May 23, 2022
Kay Jewelers | May 23, 2022

Yes, Kay can professionally clean jewelry for free.

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