Sonora Quest Laboratories

Z Medina

This location sucks! I have two different health care insurance, the lady said they don't take my primary ins. so I gave them my second ins. and they asked for a credit card and charged me. Come to find out they should have billed my first ins. and then my second ins. would have picked up what ever the 1st inc didn't. This is the second time this happened to me. Will never go back to this location.

ER Rogers

I completely understand the wait ..what us not acceptable is the nasty attitude by the front desk . After 1hr 40 minutes the kids name was on the biarde went from 2 .3.4 and dropped to 12.12 13 then completely deleted went up to the desk made the comment thst peooke are know being called after we originally checking in the last stated we called the name and text ..lol no ..never received a text and ir did they call neither if the kuds name. The fron desk us rude unorganized..management need yo train the front desk to be more organized in a jaitic atmosphere rudeness and being nasty yo thr customers is nit acceptable...

Jean-Paul Kellogg

I went here for the first time to get labs. It was the busiest I have ever seen a lab. They offer a service that allows you to wait outside in an effort to allow for physical distancing, but it doesn't seem to work to well because I was texted that they were ready for me, but instead, I went inside to wait another 15 minutes in a high traffic area before they took me to the back. Also, they missed two of my labs on the doctors lab slip. I called them and wrote customer service and they seemed pretty dismissive that the lab slip was not fulfilled as the doctor order it. Word of advice -- verbally communicate with the technician to ensure they are drawing everything that your lab slip says.

Belinda Sharples

I had a very bad experience today. After my medical I went for my blood draw. The door was half open. I knocked and peaked around the door. Nobody there so I walked into the room at the same time as the technician was entering from behind. With a face like thunder I was instructed to go and wait outside and that I should not have come in. I asked her how I was expected to know that. No sign on the door and the door was open. How else was I to announce myself. I protested that I did not like her attitude. The exchange escalated when she told me that I wouldn't allow my children to enter a room with a closed door. I was not backing down feeling like I am a customer not a child. I wanted to call someone to come and see what had happened but no joy.