Sabino Canyon Self Storage

Tim “T&P” S.

Wonderful managers and clean units & property

Charles Kowalczyk

Super service

Alexis “Nikki” Herrera

Terrible customer service. We moved from out of town to Tucson and reserved a storage unit in advance, using their online services. Not only did we receive a confirmation stating the storage unit was reserved but we also received a reminder message the day before, stating it was time to move our belongings in. We also called ahead to double check their business hours /arrival time and showed up that morning to find the lady who we spoke to (the owner) and her husband were leaving for a "meeting" in 30 min and couldn't assist us. AFTER WE DOUBLE CHECKED THEIR BUSINESS HOURS. We had to wait 2 hours before they returned. And when they finally came back they stated our unit was never reserved. The online system they had was dysfunctional and they would not accommodate us in any way. They were only able to give us what they had available either a smaller unit or a larger unit with no compensation. This was After we drove 4+ hours with two children and a dog and waited an additional 2 hours for them to have a meeting before they could assist us. The lady was not at all apologetic and the man stayed quiet in the background. TERRIBLE SERVICE. And put us in an awful position as we had to call around and find another storage unit and add extra miles into our budget for the moving truck.