The Custom Shop

Category: Upholstery shop

Address: 137 Mt Auburn St, Watertown, MA 02472, USA

Phone: +16179254170

Opening hours

Sunday: Closed

Monday: 10AM–5PM

Tuesday: 10AM–5PM

Wednesday: 10AM–5PM

Thursday: 10AM–5PM

Friday: 10AM–2PM

Saturday: 10AM–5PM

Reviews

Alyson Abby Interiors

Jul 11, 2022

The Custom Shop is great to work with! My client needed her eight dining chair seats reupholstered. They came out beautifully and two weeks earlier than we expected them. The gals at The Custom Shop are very easy to work with and really know the upholstery business. They will be my go to upholstery shop from now on.

Judy Jackson

Jun 4, 2022

I chose Custom Shop to recover my convertible couch and the result is beyond beautiful! I also learned something about fabric - how it is tested for durability. It's a stress test for fabric! In terms of color and texture my husband and I are very pleased. Toni Shapiro spent the time with us to make sure we made the right choice for the money we wanted to spend. The next step was the cutting, the last step the fitting. This is Joyce's specialty. She said she loves her work, and the finished product is evidence of her skill. The shop offers fabrics in a wide range of prices, and the staff is attentive. It's the sort of attention that is lacking in department stores

jacqui morris

Apr 20, 2022

Toni and her team are the best! I’ve had them do several pieces of my furniture and they’re all gorgeous. The level of detail and craftsmanship is amazing and Toni is so fun to work with. She has such a great eye for design. The living room couch that they did for me was done in a medley of fabrics. It’s not only a great couch to sit on but also is a piece of art! Thanks Toni!

Kathleen Hagan

Apr 7, 2022

I had a great experience with the Custom Shop...I had what was for me a very expensive project which ended up requiring some modifications/ adjustments to make it fit the space ..Toni @Custom was just great with advice, attention to detail and service orientation.. so I could be comfortable to be candid about my preferences. Very professional work and outstanding customer service. They want to do their best work and make the customer happy on every job! I highly recommend the Custom Shop.

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Questions & Answers

What's the best process to getting my piece fixed?

The Custom Shop | May 23, 2022
The Custom Shop | May 23, 2022

It's best to send a picture of the piece your looking to fix, then stop by our showroom where we have staff on hand to help you choose the color and type of fabric your looking to use. Customer Service is our top priority, so we'll do everything to make the process seamless.

How quickly can I get my piece?

The Custom Shop | May 23, 2022
The Custom Shop | May 23, 2022

It really depends on what is being done, how long it takes to get the fabric in and other factors. But we try to get your piece back to you as quickly as possible.

Do you offer pick-up and delivery?

The Custom Shop | May 23, 2022
The Custom Shop | May 23, 2022

Yes, we offer both pick-up and delivery with an additional cost.

Do you have fabric on-site?

The Custom Shop | May 23, 2022
The Custom Shop | May 23, 2022

We have some fabric on-site but we have fabric books on hand so you can pick out the exact type of fabric you want which we can order.

How much is it to Re-upholster my chair, couch or sofa?

The Custom Shop | May 23, 2022
The Custom Shop | May 23, 2022

The prices vary depending upon what your looking to do and what type of fabric you want. It's best to send an e-mail with a picture of the piece your looking to fix and we can give you a rough estimate?

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