Anytime Fitness

Corey Portis

I've been an Anytime Fitness member for over 10 years, but recently experienced an incident that has opened my eyes as to how this location runs their business. I was awaiting surgeries due to injuries to my shoulder and knee and went into the office to submit the form to freeze my account payments, which were automatically deducted from my bank account. Due to either an oversight or incompetence, they failed to process the request and continued deducting payments for five (5) months without my approval. When I discovered this error, they processed the request, but during the time my account was frozen the managing company (Bandon Fitness Inc.) placed my account into collections for non-payment, which affected my credit rating. I contacted this Anytime Fitness location, as well as the corporate offices of Anytime Fitness, and advised them of the issue. Although my account was pulled from collections, they then cancelled the account and placed it back into collections for the $35 cancellation fee, despite the fact that I maintained contact with them regarding my health status. Anytime Fitness ended up never repaying the $185 they fraudulently deducted from my account and I've had to resort to filing a small claims lawsuit against the company in court. I contacted the corporate offices multiple times regarding this issue, in hopes that they could intervene so that I wouldn't have to take the measures I've been forced to take and they did everything at their level possible to remedy the issue, going as far as to contact the regional manager and his direct supervisor multiple times advising them to contact me in order to settle this issue, but six (6) weeks after their efforts I've yet to receive any contact from either the Anytime Fitness location with which I had the issue or either the regional manager and/or his direct supervisor, whom I assume is with Bandon Fitness Inc. I've been attempting to resolve this issue for over 10 months. I love the idea of being able to access Anytime Fitness whenever I want to, but I oppose Anytime Fitness being able to access my bank account whenever they want to. I realize that mistakes occur, but when mistakes do occur I expect a business the correct the issues. In my opinion, this was a simple remedy and all that was necessary was communication, of which they've constantly refused to do, even at the direction from their corporate offices. My next step while awaiting my court date is to contact the Better Business Bureau and file a complaint.

Riley

I’ve been a member at this gym for quite some time, and lately it has been downhill with the new management. AC is almost never used so the entire gym is usually like a swamp and equipment is always broken, especially the TVs on the treadmills, with the promise that it “will be fixed next week”. It’s a convenient location but it’s run very poorly.

James Morehouse

I signed up for a 2 yr membership and realized the floor equipment was old, not maintained and improperly assembled. I paid off the entire two year membership in front of the general manager. Unfortunately, her boss, Vince, would not allow her to cancel the membership, telling her to remove the auto renewal only and leave the account active. Due to Anytime fitness’s failure to cancel the contact after fully paying it off, they are in violation of their own contact. Stay away from this place. No company with integrity would ever force auto renewal on their customers.

Ecarlate De Ecrire

This is a 24/7 GYM (affected by COVID State Policies) and personally, I don't sweat the small things about the gym (occasional dust). I can come in and get my workout done without any bother. The trainers are great and the staff has undergone a change, but I don't go to the gym to deal with the staff. I like to do the Compound lifts (Bench, Deadlift, Squat) and if you like to scream and drop your weights, don't go in 11am-2pm, when many of the older clients are there. I like the fact that I can get up at 3am and get my workout done before work, with out running into anyone. If you want to get in and get out, this is the gym for you. You only get out of a gym what you put into it and the price for having a 24hr facility open to me worth the price and if I have to travel, I can use their facilities where I am traveling to. The Environment: The equipment is well maintained and for the most part, it is a clean environment that takes step to provide cleaning supplies even before the Corona Virus. I am a bit anti social when I am at the gym, but I loved the Zumba Class. I love the diverse community and Marana has very good mix of ages of people who use the gym. Try it out and try it out a few times during different periods of the day. Judging a gym during their peak times (6a-8a, 11a-1p, 5p-9p) isn't doing this wonderful gym justice. There is enough equipment and space to keep you workouts varied and your goals achieved! Thank you Anytime Fitness!! I have read a lot of reviews about the Management: I have dealt with the the previous management and current management and have had never had an issue with them. I work in a high stress environment and try to treat people the way I want to be treated. I have always been treated politely and with respect. The Equipment: The gym equipment for this small gym is exactly what you need for HIIT, CrossFit, Power Lifting (though most gym goers don't like the noise), and straight for Cardio, Circuit, Free WT combinations. You are not paying for a big box, cookie cutter gym. You are getting 24/7 access to well maintained and ample variety of gym equipment and the space to tailor a workout for yourself. Overall - I have been a member well over 5yrs and I lost 72lbs using this gym before my injury sidelined me. If you are committed yourself and making your goals a reality on your own terms, this is the gym for you.