Mainstay Suites Grantville - Hershey North

Julie N

The main reason why this place was OK was for the amenities - pool with slide, mini golf, etc. My kids enjoyed that. The staff is nice and rooms were big enough. However, I wouldn’t say the room was thoroughly cleaned. For example, there were ( what looked like) tooth paste splatter around the sink. The coffee pot was sticky. Things like that. The breakfast was atrocious. Unless the only thing you enjoy eating are pancakes and rotten apples. The frozen breakfast sandwiches you have to heat in microwave are so unappealing. The coffee didn’t even taste like coffee. They also ran out of towels in the entire hotel and coming home after a long day at Hershey, all the garbage was still overflowing in our garbage can. They said they don’t provide housekeeping?!?!?! I will definitely NOT be returning.

Michael Johnston

Staff was friendly and location was great. Arcade room with mini golf and basketball was a nice plus to burn an hour with kids since the park opens so late. We had a suite which would ideally allow our children to sleep in a separate space from us. But the sleeper couch was extremely uncomfortable, smelled, and was outdated so we all ended up in the bed anyways. The room itself was disgusting. It was dark, musty smelling, and felt dirty. When we got to the room for check-in the door was not fully closed so anyone could get in. The ceiling obviously had water damage at some point and the patch work was not good. The floors had dead spots and the carpet was gross. There were random stains on things (lamp shades and walls etc). The door to the patio had a gap when closed which allowed for bugs to get in. The bathroom toilet was missing the seat cover and also didn’t feel very clean. The room had a great sized fridge/freezer and small kitchen area which was very nice to have. But overall we could not wait to check out. To be fair we never raised our concerns to the hotel staff to try and rectify the issue but walking around the hotel gave similar outdated and dirty vibes so we didn’t have the will to say anything. Overall the price was fair in comparison to everything else and could be a great location if they did some updating and deep clean.

Sara Nau

I would give zero stars if i could! They offered no housekeeping and the room was absolutely filthy I actually had to wipe things down because it was so gross, there was a white stain on one of the cushions of the couch, our tub would not drain so if you didn't shower first you ended up standing in the water leftover from the rest of my family, our air conditioner broke the second day we were there and their solution was to prop open the window with a coffee cup and put a small desk fan in the window, they were going to move us to a different room but we just wanted out and went and stayed at the Hilton which was far cleaner and nicer. And they charged another guest $500.00 for one night!! After seeing the condition of this hotel I would not spend $50.00 to stay there let alone $500 that is just price gouging and taking advantage of people over the holiday weekend. With covid you would think they would take cleanliness a little more seriously I actually felt dirty after being there

Nicole

Positive: the pool is decent and has slide and is open long hours. love the kids mini golf area. great location. friendly staff. Negative: barley a breakfast, only muffins. not the cleanest. pool dingy. hair clogged in tub. faucet handle broken