The UPS Store

Asiya Ejaz

For N. Greenbush store 5323, Employee 187998. I always go to this UPS store and have a great customer service, everyone’s very friendly and helping. Recent experience with employee 187998(According to receipt) was great, again very friendly and very patient. Usually people would get annoyed with all the extra wait time and if the questions are repeated or don’t speak english fluently (like my dad) but he treated him kindly and patiently, wonderful customer service. Appreciate it.

Kristy Elizabeth

I've only had positive experiences here, whether it's dropping off something I've pre-packaged, having something boxed and shipped or picking up packages that are waiting for me. I can't believe some of the other reviews as I've never had any interactions with a rude employee, whether the store is jammed or things are at a lull the employees here have always been super courteous. I usually deal with a petite lady or a tall gentleman who's name has slipped my mind but starts with a "J" and both are exceedingly polite.

M C

Rude, impatient, inconsiderate. They don't care about helping, just processing the transactions. Worst part is they don't even do that well. Have lost numerous packages. One of the times I had to pay shipping. They lost the box and they did nothing to try to find the package it was solely up to me to call the receiver and try to get them to ask the driver and I couldn't do much other than wait on hold with corporate numerous times to never get anywhere. So needless to say I lost the item- $100 and the shipping $20. The money is one thing but to have no concern or empathy for something that was totally up to you is pathetic. Hours always incorrect also. If Amazon would switch to Fedex I would be thrilled.

Sarah M

Kindly update your hours - drove from closed UPS in Albany to Rensselaer as it was listed as open until 3pm. It's not open at all on Saturdays. Wasted trip. Watching customer after customer try to enter the store, too. Also, No Mask No Service signs on UPS doors aren't exactly customer friendly; most other businesses have better signage than that. Disappointing.