Los Angeles Sanitation Bureau

Draven Romero

I read that this is the center in charge of the Los Angeles city water treatment facilities; whatever they're doing to the water is ruining it. A few months ago all the water in the city started getting a gross sticky mildew that leaves your hands slimy/chalky when dried. I haven't been able to drink tap water or water my plants since. My entire garden is on the brink of rot/death. I used to clone plants in test tubes with tap water but now I can't do that because the plant clippings wilt and die within a week. I haven't had a shower here that left me feeling clean since. Restaurants all have the same issues; dishes are left feeling coated when dried and there is a strong copper/iron taste (that wasn't there before) in everything. If your water kills plants, you're doing something wrong. This isn't acceptable for a city that barely gets rain.

nmcarina44

I had a horrible customer service experience at the Los Angeles Glendale S.A.F.E Center. A misunderstanding was escalated by a "supervisor" by pointing his phone camera at me and accusing me of illegal dumping as I was standing by my stuff. He declined to give me his name and his supervisors name to file a complaint. He did not have consent to video record me. The facility has cameras so what was the need for the "supervisor" to use his phone camera. If this "supervisor" is not able to address issues as they arise and only makes them worse...god helps us all that we have to deal with such poor customer care and abuse. Now I have reached out to the Bureau of Sanitation, left messages and no calls returned. So disappointing.

Ursula randolph

From the top administrator to the lowest person on the totem pole they're unprofessional, liars, worthless, and lazy! Six days of constant calls requesting a missed pick-up. Being informed it's scheduled someone will be there. I'm still waiting. They really need to clean house!

Jillian Clemmons

Updating my review. After several calls, tweets and even commenting on Twitter--the LA Sanitation Bureau has handled my issue. I'm going to give them 3 stars now, although it shouldn't have taken so long to get fixed. It took several months before it was resolved. I suppose I finally spoke to the right person who got things done. My advice to anyone who has problems is to go to Twitter. I tried the regular route but finally going to Twitter to complain got things fixed. I hate to be that aggressive--but this situation had called for it. The only reason I had left the review below was sheer and utter frustration but I want to update people and let them know that my issue was finally resolved. ------------------- Worst customer service ever. I call nearly every other week b/c they don't pick up my trash--or any of my neighbors. You wait on hold forever, and they say they'll come back the next day to collect your trash (which never happens) and there's absolutely no reason for it. There's nothing blocking the trucks, they just forget to go down our route almost every week. Nothing is ever done about it.