Phoenix Family Medical Clinic - Laveen Clinic

Carmen Araiza

The worst experience ever, I have never left a place crying feeling helpless and lost. Jacinta Arriaga allowed me to schedule with her then when I show up she didn’t see me because she said last time I gave her attitude. She must have confused me with someone else. But I didn’t get a chance to say anything to her because she sent her assistant to tell me that. The other doctor she gave me off to Michael skimmed my paper work not looking my history there or even care to ask me anything, he said “you need to see a therapist.” I would never give anyone attitude. Now I have to find a different clinic to help me, rebuild history with someone else. Because she couldn’t come to the room and talk to me. The lady in the front was nice, she said she was a student there learning.

Link Up With Slimchunk

Personally would not go here again, the Dr is not consistent or thorough with his work if you want someone to who will care genuinely choose another clinic. My dr now took my blood and is now taking care of what Dr Michaels over looked.

Danielle Simons

If I wrote this review 2 years ago I would have given 5 stars. I have been using phoenix family medical clinic as my primary care provider. I am in regularly every 6 months for bloodwork and medication follow ups. I have been in for occasional sick appointments. Here recently it has become an issue to get it...more than when covid first started. Here recently I had a medical scare and ended up in the ER and they were unable to identify a cause and recommended further testing with my primary. When I called I was asked which location, then told they did not have any openings for over 4 weeks. So I was like ok then I'll try another location...she then responded they are all that booked.... then why even ask? Also she never even offered to schedule me just stated call in a few days and see if anyone cancels. Ummm thanks? I guess? I have had a few other issues with medication as well and it is always oh well we will get back to you in 72 hours. I will unfortunately be finding a new provider. As a Healthcare professional myself I was very disappointed in the decline of care and compassion.

Maria Domeier

I scheduled an appointment a month ago for this office to get a provider for an insulin pump to help make life easier as a type 1 diabetic and was just diagnosed with Graves Disease and needed this appointment urgently. I called to confirm the appointment today as I received no callbacks to do so and the receptionist tells me that indeed, I had an appointment at 12:15. Then she proceeds to tell me, "Oh, I'm sorry. We tried to leave you a voicemail yesterday to tell you that the provider has to leave at 12 and we have to reschedule". I ask her when and she says the earliest appointment is the third week of February.! Completely unacceptable! I could have scheduled another appointment someplace else and yet they call the DAY before to cancel. I cannot wait that long. Terrible management skills.