Embassy Suites by Hilton Temecula Valley Wine Country

Michael Mandell

We booked a room 2 months before arrival and ended up getting a "for disabled room" that had the mattresses sitting on the floor on no bed frame. The room was dirty and the bed pillows were the worst of the worst. The whole hotel is disgustingly dirty as well as the outside. For the condition of the hotel, these rooms are too expensive and not worth it at all. The only good thing was the omelette bar and breakfast and the two free drinks at happy hour. Other than that, don't get a room here. A very unfortunate experience and I was celebrating my birthday. Yucky place.

Kendra Allen

The location is good, close to shopping resturants, wineries and interstate 15. There is construction going on next to the property but I wasn't disturbed by it. Plenty of free parking available, although there was a pothole that needs to be filled where cars enter and exit from behind/side of building. The room was nice, clean and spacious. I could tell the furniture wasn't new because it had scratches and marks on it. The bed was so comfortable. The balcony door was off track so I couldn't open it. The make-up wash cloth was a nice touch along with make-up remover wipes. The bathroom sink dripped water which was a little annoying. They have a reception hour from 5:30-7:00pm with light bites and 2 free drinks per guest in each room. The bartender was so nice and offered me a map of the city with things to do to make my stay enjoyable. The pool was clean and inviting. The hot tub worked just wish there were jets for the upper back. Plenty of lounge chairs and tables for seating. The lounge area was nice with plenty of seating areas and shade covering from the sun. The free breakfast was good. Omelettes are made fresh. Scrambled eggs, potatoes, sausage links, toast, bagels, oatmeal, cereals, yogurt, fruit, coffee, tea, and juices. Upon checkout the housekeeper was vacuuming the floor and the hallway smelled because of the full bag that needed to be changed. If I could smell it I know she should've unless she was used to the smell. Yuck. The area where I used the entry/exit door on the side of the building to get to my car had an odor and the door was hard to open.

Natalie Dee

The only reason this hotel is getting two stars is because they had friendly front desk staff and a tasty omelette station for breakfast. Other than that this Hilton brand hotel was disgusting and disappointing. Having worked for Hilton in the past I’m shocked that this hotel still falls under the Hilton category. The rooms were disgusting… hair in the shower, food spilled on the desks, furniture all chipped and old looking, etc. My mom and I spent one night and each of our beds had two pillows (really, that’s it?). So I called for more and it took over an hour for them to be delivered. The doors into the rooms slam shut so loud that you can hear it in your room down the hall which is really fun late at night. But even more fun was when the person staying above us came home at 2:45am and walked around his or her room for 30 minutes and we could hear it all! There is horrible insulation at this hotel and since then I’ve always asked to stay on the top floor at hotels from this one bad experience. Kudos to the front desk staff for being friendly and the kitchen people for being personable and working well under pressure. The rest of the hotel was a complete dump and did not live up to the Hilton standard.

Mary

Positive: The staff was awesome!!!Front desk went above and beyond the call of duty to serve. Breakfast was terrific; the cooks were so friendly and awesome. When we needed something from room service, it was prompt. Cleaning lady was sweet and helpful. Negative: Rooms could use a bit of upgrade for an upper star hotel. Faucet didn't turn off all the way, some mildew in shower tiles, squeeky bathroom door, phone was hit and miss, coffee pot didn't work in one of the rooms.