Great Floors

John Meyer

Tonya Freeman was great to work with and got all of the flooring for my project ordered and confirmed so quickly and professionally. The communication was fantastic! I look forward to working with her in the future!

Erin Johnson

Had both my carpet and vinyl installed through GF. Overall good selection and quality of materials but there were huge miscommunications from our salesperson, David, to the install team on both jobs, that caused a lot of frustration. For example, we wanted vinyl in both our kitchen and bathroom and our salesperson came and measured both spaces and told us that job would be done. But when the installer came, he only was told of the kitchen and I had to figure out how to get the bathroom completed. This caused a larger bill than expected and more time spent waiting for the project to be completed. I would not use GF again. (Revision 11/29) - The salesperson called me about this review and was verbally aggressive and belittling.

Philip Measor

I had a tile floor installed in my laundry room/mud room a few days before May 12, 2021. The job was left incomplete still to date (8/2/2021). The transition to our hallway had the underlay board still visible and no transition was installed. Our stairway to our mud room was left with large holes and again the underlay board visible. This is the type of work they call complete. I have communicated on numerous occasions about how I am unsatisfied with the work and they still have yet to complete the job for three months. I understand some delay due to COVID, but three months is far too long for an hour of work left. The portions that were tiled were decent, but the attention to detail is lacking, communication is poor and they do not care to follow up with unsatisfied customers. I have got the run around with a number of employees, but the job is still incomplete! I will update this post if they care enough to fix their work.

James Mullenix

I am very impressed with the Great Floors that I received through this fantastic company. Every part of the process was explained to me in detail and by the time the work was ready to be done, I had great peace of mind that the crew was knowledgeable and skilled in their trade. One particular employee especially sticks out to me. Cody provided one of the best customer service experiences that I have had in my 52 years on God's green earth, and truly made me feel like a long time friend. 10/10, would receive Great Floors again.