The Lusitano Apartments

Zach Rohauer

These apartments are very enticing at first sight, and for the first month or so it was an overall good experience. However a few months in the problems others were complaining about became more obvious. To start I called the office and emailed them about a broken faucet and a door hinge on the fridge that was broken. Took almost 7 days to get an email back for service and another whole day for the guy to even show up. He fixed the faucet in a timely manner but when I asked him to have a look at the fridge door he decided to blame it on the fact I had “too many items in the fridge” and just left. I emailed again to have them come back and never got a response. A couple months later I was woken up at 730 am by a tow truck outside my apartment getting ready to tow my car that had literally been parked at the complex for 5-6 months with no issues. I called the office and they told me that my vehicle was unrecognized because there was no parking pass... I told him we were never issued a pass on move in and I specifically had asked if there was any type of pass for parking, I was told no. When I told them that I didn’t receive one I was told I had misplaced it and that I would need to pay a replacement fee when I never received one in the first place! I don’t know if this very poor lack of communication on move in was due to it being COVID or if they are normally like this but I’ll just say there was more than just 1 or 2 little miscommunications with this office on move in day. Was also told that my lease was up on a given date and given another date a month later. Overall I’d say to stay away from this place unless you are willing to deal with all sorts of hidden fees and Runarounds with management here. Isn’t my first time dealing with Douglas properties but it will definitely be my last!

Lathan O.

Me and my wife have lived here since July, and we absolutely love the place. The apartment space is cozy (1 bed, 1 bath), the view is gorgeous, and it's honestly a pretty quite place to live. We've experienced no issues since moving in, and the majority of people I've interacted with (from a safe distance) have been incredibly friendly; Phoenix and Sara are also super kind, and made moving in incredibly painless. Plus, you're right across the street from the plaza, and there's a huge area for people to walk/jog right next to the apartments. Only complaint is parking, but it's pretty minor in comparison to everything else.

Tracy Whelchel

I have been living here for a little over 3 years now and really love it. The management is great and so friendly and know me by name which is awesome. Any time I have had issues with anything in my apartment either the managers or the maintenance crew have been able to fix it right away. I use the clubhouse every month and every time it is ready for me to use it. My friends that join me each month just love the place and how nice it is. I like that when you are having a problem with your neighbors and you aren't able to fix it that you just mention it to our managers and they take care of it. I would recommend this complex to any of my friends.

Max Makhnyk

I have now lived here 3 months, and this community is wonderful. Very quiet, with occasionally hearing someone talking. But everyone is very respectful come night time. This is a clean neighborhood, so aesthetically it is please. Apartments inside are very simple, but have all essentials. Any repair order goes through within days. Both managers are amazing and very fun to talk to.