AutoNation Volkswagen Spokane

Luke Orlando

Experience was good for our 50K mile check up/inspection and oil change. No wash was provided as it typically is sanitized, vacuumed, and washed and ready at pick up. Not sure why it wasn't washed? But service otherwise was top notch! Will go back! Kind folks to deal with.

Aaron Davies

I was shocked to look this place up and see lower review scores than what I experienced. I was looking for a car for my daughter for months and a VW Golf popped up on auto trader which was at this dealership. I’m from out of state but was willing to travel to get the right car since the Golf’s are pretty hard to find right now. I reserved the car through their website. It didn’t even require a deposit though I was willing to do that if necessary. Their website system for reserving was good and the next day the online sales manager called to work through details and put me in touch with Gavyn who was a new sales guy (just graduated high school). Gavyn did a video walk around of the car for me via FaceTime. I booked a flight to pick up the car. Gavyn was sick the day I flew in so Jordan stepped in. He picked me up from the airport which was super nice. Great guy, friendly, honest. Did a quick test drive and the car was indeed what they said it was, which was a relief after flying up there sight unseen besides FaceTime. Paperwork was a little slow because their usual finance person was out sick so a woman from the Subaru dealership stepped in to process everything. Although she offered a bunch of extras as dealerships always do, she wasn’t pushy at all. Because I was buying from out of state they set up all the registration stuff for me which made it super convenient. The DMV’s across WA and CA are slammed so it took a few weeks but sure enough the registration paperwork was all in order and as simple as could be. There were some rubber floor mats we realized we’re missing when I picked up the car. They had them shipped to my home address. This was literally the best car buying experience I’ve ever had and I’ve purchased at least 10 cars since my early 20’s. I’ve had some other positive experiences and some negative ones as well. But honestly, the team at this dealership was incredible. I kept waiting for the bottom to fall out and for some terrible surprise based on general car buying experiences but I can vouch for Spokane VW without any reservations at all. My next VW or Audi purchase will absolutely be with them as well, regardless of them being out of state just based on this experience.

Pat Bopray

I knew going in how long the oil change and 30K inspection was going to take. I had no issues with the service at AutoNation Spokane. What I have issues with are these items. Setting an appointment is like pulling teeth. It sucks. I realize they are under construction at the moment so understand having a long lead time to set an appointment. Their automated system (set appointment via mobile device) simply does not work. Getting to speak with someone in the service dept is also a challenge at best. I ended up calling the sales department, they understand customer service (and pick up a ringing phone) and finally inspired someone to take action. I tried to get through to set an appointment for over a week. I left numerous messages with none of them being returned. When my vehicle was returned to me the seat position was a train wreck. Alll the way forward, all the way up and tilted back as far as it would go. Same for the steering wheel. It felt like what a practical joker would do to someone if they really wanted to mess with you. I saw the person who returned the car to the lot location. He was not vertically challenged nor did he have elastic arms to reach the steering wheel. Petty? Possibly but not something I would expect from a dealership who hopes to have customers return because of a good experience. My trip odometer was also reset to zero. I track mileage for work, this was NOT convenient. I will say that while in the waiting room an employee (sales person?) Offered and delivered a bottle of water. this was a person who simply and cordially offered to make the wait more enjoyable. Kudos to him.

Chelsea Margaret Jacobs

You’ll forget you ever had a car! My long lost Beetle was brought in for its scheduled appointment on November 23rd, and it is now January. Sometimes I see a white Beetle pass me on the street, and I sigh, remembering the good times. Countless voicemails have been left, was given the “direct line” to a new service manager, and we’ve not heard back from anyone with any information about when the car will be ready. I’ve been walking to and from work five days a week in the dead of winter, not having any idea when or if I’ll see my car again. Do I have any idea if they even have the part? NOPE! Do I know if they’ve even started the repair? NOPE! Have I been getting my steps in? HECK YEAH. All I wanted for Christmas was an honest update on my car, and maybe some blister band aids. I got neither.