STCU: Main Branch

Horus Lupercal Aurelian

So far the simple checking and savings accounts are pretty good, the online services and drive up atms are great, no fees so no complaints. You do have to transfer to checking from savings to withdrawal at the atms and theres limit to transfers before it charges, I don't tap into savings often so I haven't checked. Not everything is perfect, the human interaction is similar to Chase or wells fargox guess that happens eventually, I'm a very friendly person and maybe sometimes I catch the employees on bad days, but they still need to realize they are getting paid for customer service and the job is relatively easy to perform and they have a/c and aren't out in the sun for starters 👍🏻👍🏻👍🏻

Ed

1 teller available line of 12 people. Tellers sitting and chatting with people like everyone has all day for 10 minute transactions and bs sessions. Spent my lunch getting a check cashed.

Kenneth Wilbur

After years of being a customer who has never missed a payment or asked for additional services I have recently been left feeling as if I am unimportant and disposable by STCU. A joint account that is shared was fraudulently charged. The bank manually took funds from my personal account (not associated with the joint account) which then over drew my credit card. After more than two weeks of time, the bank made continuous errors that drained my personal account and over drafted my CC. It took several phone calls and even a personal visit to a the main branch before the situation was resolved. I am appalled by the lack of attention the bank has displayed. I will be moving my accounts over to Banner Bank. A bank that I personally believe will take the care to manage my accounts properly and professionally. I would like to note that Sara was an absolute delight to work with and worked swiftly (after dealing with multiple representatives prior) to resolve my issue. Sara deserves a raise after dealing with me.

Jeremy Warden

The Bank should never be short staffed on Fridays - it's the busiest day Nora branch and one off wellsley both are short staffed. Looks like some people need fired and more hired