Connection Credit Union

Jimmy Brown

OUTDATED AND INCONVENIENT. The list goes on but The daily spending limit is very low and is very inconvenient when trying to make large purchases. Very frustrating. You CAN NOT buy anything more than $1500 if it's after their business hours you can't call them to increase it. And if you call while you're at work by the time you're off they already lowered it back down to 1500. So you can't even make purchases with YOUR OWN MONEY over $1500 if you're a normal working person.

CASSIDY KELSEY

I've had several experiences with banks and credit union's but I have never had so much special care and understanding like connection credit union provides. I am so thankful for their personal touch that so many other Bank's have lost. A special thanks to Kathy, for always being there for me. If you desire the personal touch and the individual customers service that they deliver, Connection Credit Union is the place for you.

Nicholas Zulick

Usually great service and friendly workers. Only thing I would change is the structure of how they help customers during the pandemic. Right now as far as I know, my only option is the drive thru window which is usually fine, but some days the line piles up more than 6 cars, and sometimes people take 10-15 minutes to do a single transaction. Edit: I’m back at a later date and still waiting 30 minutes to do a simple transaction. The lobby is by appointment only, who makes an appointment to withdrawal cash?? Hopefully they can figure this out soon. If it were up to me I would switch banks, but my grandfather started this account for me.

Anthony De Nuti

5/28/15 Horrible customer service! They can't even return a phone call. My husband and I financed a vehicle from them in January 2015. Edie promised an extended warranty before we signed any paperwork because the dealership didn't offer them. I left 4 messages for Edie to return my call in March and I'm still waiting. I spoke with the manager of the bank and he assured me that Edie would call me back on Monday. Never happened. So I switched my direct deposit to BECU where my husband and I are very happy. 6/17/15 We just received 2 warranty brochures from Evie In the mail and a hand written post it stating.... Hi, I hope you guy's are doing well, enjoying your truck & the beautiful weather, I know I gave this brochure before, but if you still need & have not done or added the warranty please call the 800 number for a price quote. Say hello, stop by @ the branch sometime. Evie First of all we were never given the warranty information for truck, second of all a Bank sending you a hand written letter on a post it. Seriously? I really don't know what else to say other than I'm really shocked of the lack of professionalism and lying about giving us warranty information before.