Best Cycles

SnowyFilly (Colby)

Great place to inquire about a bike, theyll help you find the perfect bike for your needs. Went there looking for a bike similar to a Klr650, they took the time to sit down and talk about what bikes they had in stock that were similar. Even went over some that weren't in my ideas, very helpful!

Logan Pettus

Called to purchase a few odds and end parts for my 04’ CRF450R super moto build… total was about 20% more than online but I figured I was supporting a local business - fine. I was told I would have them in 3-5 business days as I live in Amherst as well. About two weeks later I call and ask for an update as I haven’t heard anything… they tell me it was a mistake and the parts were never even ordered. I tell them to please cancel the order and refund my card. No big deal, the service tech takes my card number for refund. Another week goes by and I don’t see the refund on my account. Still no work from Best Cycle, no update, no call…so I call back. General manager said they never actually put the refund through. They didn’t seem to care, and didn’t offer a solution, he only said that he would do it this time. He blamed the parts system, etc. I also had an issue when asking for transmission oil for my 2004 CRF450r a few months earlier, they insisted they needed the VIN number and did not seem knowledgeable on the specific requirements and specs for Honda motorcycles. I am disappointed because this dealership is in such a great location and they have so many staff members, it is too bad it isn’t well organized. I would suggest you try Naults or any of the other local or online dealers for your work. Lastly, I had a list of approximately 30 OEM Honda parts I needed for a project. I gave the printed list to them and asked for them to price the order out as I would rather support a local business than online store. The online order was approximately $660 and their cost was north of $1,000 for the same exact Honda parts. It seems like they either don’t care about being competitively priced or buy from this popular online retailer and mark it up. Seriously, I would recommend against giving your business to these folks until they get their act together.

Julie Brandy

We went in to buy a new battery. They have minimal parts because they can't keep staff employed. We learned real quick why. The young gentleman behind the counter was very nice and getting the new battery when the what seemed to be manager came over and asked the kid what he was doing. The kid told him he was helping us get a battery and the manager, very rudely, said ohhh noo your not you got a customer over there (referring to someone looking at machines). The kid seemed confused because he didn't know what he did wrong. We were likely going to buy that trx90 sitting out front but we will take out business else where. Treat your employees better. No wonder you can't keep them!

DJS

Been searching for a 2006 KTM 950SM, a perfect example showed up on Best Cycle website. Kyle worked with me from start to finish, including a video of the bike running and constant communication to keep the paperwork process flowing. 2 weeks later and shipped 800+ miles it is in my garage. Even after it arrived I was getting text messages checking to make sure all was well. Five Stars guys ! - I wouldn't hesitate, not for one second, to buy from you again, and pay for shipping once more to give you the business. The SuperMoto is Epic !