SuperShuttle

Daniel Pankratz

All of the low ratings are interesting. Despite those, we booked trips to and from LAX from/to Huntington Beach. Our plan was that if they didn't show up on time we would just call a Lyft ride. The driver to LAX was named Alex, I believe. He was on-time, polite, professional, a safe driver and a gentleman. From LAX we had a driver whose name I believe was Minh. Again, on-time, polite, a little hard to understand, a safe driver but a little on the fast side, and took "short-cut" directions quite well. My only "beafs" with the operation was that the booking agent was a bit on the "not-too-congenial" side and that they required cash and did not tell us that up-front, although in the end it did don't present a problem. The drivers were respectful and the cars were clean.

Anne Walters

Customer service=dismal, downright rude. (For me, drivers have always been great, tho) Arrived after 25 hours traveling yesterday, Friday afternoon and went to Supershuttle stand like I always do when I arrive in LA. The girl nearly rolled her eyes and looked so utterly annoyed because I didn't have a reservation. Supershuttle, if you do not want walk ups, please set your business up that way. I had been traveling with one bag and one small quiet dog in airline approved soft shoulder bag. She suggested that I would need to get a private van. I think $50 is enough to pay for a 45 minute shared van. Told her I never have done that, and she said she would see if the driver would agree to me me in a shared van??? Then I sit at the stand area for 40 minutes and she never again says another word to me. I was just too tired and disheartened to arrive home and have to deal with that terrible attitude. Finally, another pissed off customer told me she was going to Mission Viejo and that she would talk to her driver and persuade him to take me which she did 10 minutes later. Around this time, the service person left and her replacement also never said a word to me about if a driver was coming for me or when or if I would ever get to leave LAX. I have vowed to never use them before because this attitude is common at LAX Supershuttle. Last note, my driver was excellent, friendly, as usual for their drivers. I feel bad for these hard working drivers whose livelihood is dependent on the customer service at Supershuttle.

Nicholas Burgess

Your "reservation" online is not actually a reservation, even though you enter your flight information. It's only a pre-payment. You are not assigned to a van until you check in at the desk at the airport. Then, you are at the mercy of their van schedule, and not eligible for a refund unless the van is at least one hour late. This information is not on their website. You will not find it out until you call to ask why you're waiting thirty minutes for a shuttle that you "reserved."

Meaghan

I have taken super shuttle multiple times and have had so many rude or inappropriate drivers. There was also one occasion where the driver was driving so erratically I was concerned for me safety. There was also a time I paid for a meet and greet and instead of coming in the driver called me from the parking garage and made me come in there to him. I would not recommend super shuttle to anyone.