Santa Monica Audi

Ellen

Stay away from this service department. I needed a coolant top off for my S4. The young service team member couldn't even find the coolant reservoir in my car. When I asked if he could ask for assistance from someone on the service team, he ignored me. He finally found the coolant reservoir, but he overfilled it and sent me on my way. He also admitted they dilute their coolant with water (not distilled water), but the coolant container was clearly marked "do not add water." I took my S4 to another Audi service center, and they were shocked at how overfilled the coolant was and with the wrong coolant for my S4. Please protect your investment and stay away from this service department at all costs.

Sandy Allbright

I had a great experience at Audi Santa Monica today. I was really dreading going in and dealing with car guys but Willie was really nice and straight forward and made the process easy for me. Cheik (I hope I got the spelling right) was also great, he was efficient and answered all my questions with no pressure. When we were done they had washed my car for me and filled up my tank! Five stars!

dhiraj vanik

I love this place. I have leased second car from here. Outstanding and super fast service provided by Zach, Henry and Chandler. Kudos guys.. great team work! I was in urgent need of car and current prices of autos will cost you arm and leg. I had inquired everywhere in other brands of car but they were all so high on prices and Hesitate to work with you to fit on your budget. Not Santa Monica Audi Zach and team. They will ensure you have fast and smooth delivery experience and will not break your wallet. I am thankful to Santa Monica audi to have such a nice staff!

Shoshana Goodman

5 stars all the way! After originally having a disappointing experience at a different Audi Dealer, I set up an appointment with Dana. He is kind, helpful, answered all of our questions and was just easy. He didn't beat around the bush, he got straight to the point - asked what we're looking for and he told me what he can do. He was able to match what the previous dealer offer me on a Premium trim but on the Premium Plus Trim. Again - I was able to get the S Line Premium Plus model for the same cost as the S line Premium. When it was time to meet with Tegan, the Finance Manager, she was honestly the easiest and just enjoyable. This is the third car I've either leased or bought and she's by far the best finance person I've worked with. If it hadn't been 6pm on a Sunday, I would have stayed for hours chatting with her. She did an amazing job walking us through everything, all the protection packages without being too "sell-y". She gave her honest opinion of what we needed vs didn't and didn't pressure us at all when we didn't choose an option. Then we were walked through setting up the myAudi account and all the great tech in the car so we fully understood everything. I knew I wanted an Audi, but I didn't know how much I'd be happy with the experience of actually getting one. The biggest thanks to Dana, Tegan and the entire Santa Monica Audi fam, everyone was amazing.