Too Faced Cosmetics

Vanessa Cedillo

I wonder if the IRS and California Franchise Tax Bureau know that this company refuses to give customers actual receipts or invoices? I have asked and was escalated to 4 different people all of which insisted an order confirmation is a receipt... AN ORDER CONFIRMATION IS NOT A RECEIPT. A receipt must contain certain information in order for it to be considered a receipt. This is super shady, why wouldn't a large company like this provide actual receipts?? Is something fishy going on?

Ross Peterson

I received the wrong color foundation. The customer service representative was very nice and immediately sent me a return label. The bad reviews are old and they have improved their customer service.

A H

As a first time customer, I was excited to trying a new cosmetics line, however, that excitement has now turned into extreme frustration. It’s been FOURTEEN days and I haven’t even received a shipping number. The status of my order is still “processing”. Two days AFTER I placed this Too Faced order, I ordered beauty products from Morphe, Farsali, MAC, and Ulta...I received the shipping confirmation within one to two business days and the products within that same week. I emailed (attached) and called the Too Faced customer service line, only to speak with very uncaring, flippant representatives who advised that there was a sale (I paid full price) which caused my order to be delayed. I understand 2 additional days but this had gone way beyond. I was further patronized (once I complained of the lack of concern), with the attached 20% off coupon which expired within 3 days of receipt!!!! I believe I was given the coupon knowing that I wouldn’t use it within the 3 days…why would I, when the first products that I ordered are still not shipped???

Christina Jensen

Have to agree with everyone else. Just purchase Too Faced products through a third-party retailer. I placed an order on 7/13 and still have yet to receive it. Only received a shipping confirmation once I called CS and was told to check my email tomorrow and if I don't receive a confirmation by then, I should call back. Going on 20+ days waiting for my order. I even emailed CS and received a reply days later stating, "Sorry, there was a glitch in our system." Maybe you should have overnighted my shipment once you figured it out, not make me wait another 7+ days.